Melanie Tearle

Friendly, reliable and enthusiastic customer service professional with over 18 years' experience working with families, schools and local authority services. Passionate about providing excellent customer service and creating a welcoming experience for every customer. Calm under pressure, hardworking and organised, with experience working in busy environments and building positive relationships with people from all walks of life.

A strong team player with a flexible approach and a genuine interest in food, fresh produce and helping customers.

Teaching Assistant – SEND School - Meldreth Manor School - Royston

(2026-04 - 2026-07)

• Supported children with additional needs using patience, empathy and encouragement.
• Helped pupils feel calm, safe and reassured during daily activities.
• Maintained accurate confidential records and daily notes.
• Worked closely with colleagues to provide high standards of care and support.

Teaching Assistant (Temporary Roles) - T4 Teachers - Various schools

(2025-11 - 2026-03)

• Supporting teachers and managing classroom organisation
• Communicating effectively with staff and parents
• Managing multiple responsibilities in a fast-paced environment

Administrator / PA - Various Family Businesses

(2019-05 - 2023-05)

• Managed emails, calls, and correspondence with clients and stakeholders
• Maintained spreadsheets, invoices, and financial records
• Liaised with accountants, estate agents, and business partners
• Organised property viewings and supplier communications
• Chased payments and ensured timely completion of tasks

One-to-One Teaching Assistant - Fairlands Primary School

(2024-09 - 2025-07)

• Supported children with structured activities and communication tools
• Assisted with organisation and daily classroom routines

Business Support Administrator - Hertfordshire County Council

(2022-03 - 2022-07)

• Provided administrative support to social workers, managing sensitive case information
• Maintained accurate case notes and uploaded documentation to internal systems
• Organised meetings, took minutes, and managed calendars
• Communicated with internal teams to ensure smooth case progression
• Handled confidential data in line with professional standards

Experienced Administrator & Receptionist - Various Temporary Office Roles

(2004-01 - 2008-08)

• Taking Minutes
• Attendance Records
• Collating Spreadsheets
• Administration Work
• Telephone Reception
• Stock Control
• General Office duties: filing, emailing, faxing, contacting companies & customers
• Laminating
• Calculating Figures
• Call Centre Work
• Monitoring of equipment

Trainee Beauty Therapist - Connections Salon - St Albans

(2003-01 - 2003-12)

Welcoming clients and providing teas and coffee and providing various treatments manicures and pedicures.

Nanny / Childcare Professional - Various Roles

(2008 - 2025-11)

• Managed daily schedules, organisation, and planning
• Built long-term trusting relationships with families through clear communication, reliability and professionalism.
• Maintained responsibility, reliability, and trust in all roles

Customer Service Assistant - Boots the Chemist - St Albans

(2002-01 - 2002-12)

Customer Service Assistant - Marks & Spencer - London Colney

(2000-10 - 2002-01)

Part Time Waitress - The Three Horseshoes

(1999 - 2000)

Advanced Diploma - Psychotherapy & Counselling - Chrysalis

Diploma - Hypnotherapy

NVQ Level 2 - Beauty Therapy

Diploma - Reflexology

Diploma - Indian Head Massage

Diploma - Swedish Body Massage

Diploma - Aromatherapy

GCSEs - St Albans Girls School