Melanie Williams

I am a high-energy, confident professional with an infectious enthusiasm for delivery of great production in all my work. I have high motivation skills with a vast experience of cleaning supervision and as a mobile cleaner travelling to different work environments and completing all work duties assigned to me. Always being a positive and hard working individual, who always strives to achieve the highest standard possible at any given task.

I possess excellent communication skills and I have the ability and experience to relate to a wide range of people. I can work very well under pressure, and I'm also a highly organised and friendly professional who is able to establish long term, positive relationships with co-workers and outside resources. A strong administrative professional with a HNC certificate in business studies from City College Manchester.

Mobile cleaner - TSS, Cleaning facilities - Didsbury

(2022-01 - 2024-12)

Utilised prioritisation skills to effectively manage heavy workloads and improve efficiency of cleaning services. Worked with numerous staff using exceptional teamwork and communication skills to manage heavy workloads in a fast paced environment.

• Understanding the situation and handling all job related duties
• Covered 60 phone calls a day in a very fast paced work environment

Cleaning Supervisor - Maid to Clean - Manchester

(2018-01 - 2022-12)

Implemented cleaning processes to optimise service and efficiency. Cleaned floors, fixtures and furniture to high standards. Managed staff disputes and disagreements for quick resolution.

• Learning to work along side others and alone
• To talk about key information and to discuss relevant work duties
• Teamwork, focus, goal driven and time management skills met to a high standard

Cleaning operative - All things Bright - Lancashire

(2011-01 - 2017-12)

All cleaning duties taken with great care.

• Learning and understanding of technical skills, i.e. Microsoft word and tests of the equipment on a day-to-day basis
• Working with others and alone

Business Owner - Istanbul Grill Restaurant (Cheadle / Urmston) - Manchester

(1999-01 - 2009-12)

Main responsibilities within this business were to train the staff, take care of customer service and regulation checks such as maintenance for health and safety. Also, running the bar and high awareness behind the till to take care of money circumstances was of extreme importance, to ensure everything was correct.

• Within the first 12 months the income increased by 35%
• Received high commendations from a high percentage of customers that regularly came to the restaurant

Edexcel and BTEC Higher National Certificate - Business Studies - Greater M/C Open College Network (GMOCN)

A level - Access to Health and Science - Manchester - City College A level - English - Manchester - City College A level - Maths - Manchester - City College A level - Science - Manchester - City College A level - Psychology - Manchester - City College