Melbert Libo-on

Brings combined academic and industry experience in Hospitality and Tourism Management, with expertise in hospitality sales and marketing, operations, teaching, curriculum delivery, academic leadership, and student development. Experienced in both higher education and the hospitality industry, complemented by practical research involvement and professional training. Demonstrates a commitment to continuous learning, quality education, and service excellence while contributing to institutional growth and industry advancement.

Faculty - State University of Northern Negros (SUNN)

(2019-01)

Bachelor of Science in Hospitality and Tourism Management

Part-Time Lecturer - STI West Negros University

(2025-01 - 2026-01)

Part-Time Lecturer - Colegio de Sta. Ana de Victorias

(2023-01 - 2024-01)

Part-Time Lecturer - La Consolacion College Manila

(2022-01 - 2023-01)

Part-Time Lecturer - VMA Global College and Training Centers, Inc.

(2021-01 - 2022-01)

Part-Time Lecturer - Colegio de Santa Rita de San Carlos, Inc.

(2020-01 - 2022-01)

Home Economics Instructor (Senior High School) - MDM College – Sagay City

Hospitality Management Program Chair - State University of Northern Negros

(2022-01 - 2025-01)

• Led curriculum implementation and program quality assurance.
• Supervised faculty and coordinated academic activities.
• Managed program development and accreditation preparations.

Adviser, Hospitality League - State University of Northern Negros

(2022-01 - 2025-01)

• Supervised student organization activities.
• Mentored students in leadership, competitions, and professional development.

Chairperson, Income Generating Project Committee (SUNN Hotel and Dormitory) - Northern Negros Occidental State College of Science and Technology

(2020-01 - 2022-01)

• Oversaw accommodation operations and institutional income-generating initiatives.

Adviser, College of Business and Management Council - Northern Negros Occidental State College of Science and Technology

(2021-01 - 2022-01)

• Guided student governance and extracurricular initiatives.

Project-Based Virtual Assistant (UK Client) - Remote - Remote

(2026-04 - 2026-07)

Provided comprehensive virtual administrative support for a UK-based client in a project-based engagement.

• Managed calendars, email correspondence, and appointment scheduling.
• Conducted online research, prepared reports, and maintained organized documentation.
• Coordinated with stakeholders through virtual communication platforms to ensure timely project completion.
• Utilized productivity and collaboration tools to streamline workflows and improve operational efficiency.
• Maintained strict confidentiality while handling sensitive business information.

Part-Time Real Estate Salesperson

(2025-01)

• Assist clients in identifying and evaluating real estate opportunities based on their needs and investment objectives.
• Facilitate property inquiries, client communications, viewings, and sales-related activities.
• Build and maintain professional relationships with prospective buyers, sellers, and industry stakeholders.
• Support property marketing and promotional activities through digital and interpersonal channels.
• Apply customer service, sales, negotiation, and relationship-management skills in real estate transactions.
• Maintain professionalism, responsiveness, and confidentiality throughout client engagements.

Senior Account Executive – Online and Catering Operations - L' Fisher Hotel - Bacolod City, Philippines

(2019-01 - 2019-12)

• Managed corporate accounts and catering operations.
• Developed client relationships and customized hospitality solutions.
• Coordinated cross-functional teams to ensure service excellence.

Sales and Marketing Director - Palmas del Mar Conference Resort Hotel - Bacolod City, Philippines

(2017-01 - 2017-12)

• Directed sales, marketing, forecasting, and business development strategies.
• Expanded corporate partnerships and increased market visibility.
• Led the sales team toward organizational performance targets.

Account Manager - Concentrix Daksh Philippines, Inc. - Quezon City, Philippines

(2016-01 - 2016-12)

• Managed strategic client accounts and post-sales support.
• Strengthened customer relationships and account retention.

Account Supervisor / Subject Matter Expert - Concentrix Daksh Philippines, Inc. - Quezon City, Philippines

(2015-01 - 2015-12)

• Supervised account operations and technical support teams.
• Conducted coaching and performance improvement initiatives.
• Supported customer engagement and revenue growth through cross-selling.

Technical Support Representative - IBM Daksh Business Process Services Philippines, Inc. - Quezon City, Philippines

(2013-01 - 2013-12)

• Delivered technical support and customer service.
• Resolved customer concerns while maintaining quality service standards.

Doctor of Philosophy - International Hospitality and Tourism Management - Lyceum of the Philippines University – Batangas

Master of Science - Hospitality Management - La Consolacion College Bacolod

Bachelor of Science - Hotel and Restaurant Management - Visayan Maritime Academy Global College (2009-01 - 2013-01)

High School Diploma - Sagay National High School (2005-01 - 2009-01)