Pharmacist Manager - Carbis Bay Pharmacy - Cornwall
(2023-12)
- Contributing to the Early Recognition of Cancer pilot in Cornwall, directly referring patients with potential cancer symptoms to GPs and secondary care; one of a small number of community pharmacies selected to participate in the pilot.
- Drove a 26% increase in clinical service uptake; including private PGDs in weight loss management; through strategic patient engagement, staff training, and workflow optimisation.
- Implemented and operationalised NHS and ICB-commissioned services including Pharmacy First, Private PGDs, and Cornwall Walk-in, adapting clinical frameworks to local context and feeding back service improvement insights to commissioners.
- Initiated the Stop Smoking service and coordinated staff first aid training, identifying gaps in the pharmacy's clinical offer and coordinating delivery from the ground up.
- Led recruitment, onboarding, and competency assessment of multidisciplinary vaccinators during seasonal campaigns; developed training resources and coordinated workforce deployment across sites, increasing vaccination capacity to approximately 80 per day.
- Delivered Outcomes4Health and BP monitoring training to internal staff and external vaccinators, signing off one team member in clinical delivery and ensuring accurate recording of vaccination activity across clinic sites.
- Designed and delivered structured mentoring and training programmes for dispensing staff and technicians; supervised one staff member to successful dispenser qualification, with two further trainees currently progressing towards dispenser and technician qualifications respectively.
- Established staff and patient feedback mechanisms to embed continuous improvement into service delivery and operational planning.
Pharmacist - Bodriggy Pharmacy - Cornwall
(2022-01)
- Collaborated with the superintendent pharmacist to review and update SOPs, ensuring regulatory compliance and consistent team performance.
- Led, managed, and developed pharmacy team performance, fostering a culture of continuous learning, accountability, and patient-centred care.
- Led end-to-end recruitment of a pharmacy technician trainee; from CV screening and interviewing through to onboarding onto a structured training course; now qualified as a pharmacy technician and accuracy checking technician (ACT).
- Built and maintained effective working relationships with GPs, PCN pharmacists, and primary care stakeholders; providing evidence-based advice and supporting service integration across organisational boundaries.
- Demonstrated adaptability by rapidly onboarding new PMR systems and operational processes, maintaining service continuity during periods of change.
Provisionally Registered Pharmacist - Regent Pharmacy - Northampton
(2021-10 - 2021-12)
- Delivered a broad range of NHS clinical services including Emergency Hormonal Contraception, supervised consumption, NMS, vaccination, and CPCS.
- Reduced patient waiting times by 20% by redesigning staff delegation and supervision structures, improving operational efficiency without compromising clinical safety.
- Represented the pharmacy profession as a media spokesperson on BBC and ITV, communicating pharmacist-led vaccination and the Desogestrel POM-to-P switch clearly for public audiences.
Pre-Registration Pharmacist - Northampton General Hospital - Northampton
(2021-09 - 2021-09)
- Completed hospital rotations across aseptics, quality assurance, medicines information, dispensary, AMU, Stroke, and ENT; consolidating broad clinical knowledge across care settings.
- Reviewed drug charts for clinical accuracy and communicated prescribing interventions to multidisciplinary teams, developing confidence in high-stakes clinical decision-making.
Pre-Registration Pharmacist - Regent Pharmacy - Northampton
(2020-09 - 2021-09)
- Developed patient consultation, clinical advisory, and OTC triage skills in a fast-paced community environment serving a diverse patient population.
- Supervised, trained, and supported junior team members, building early leadership and people development capabilities.
Founder & Host - InsidePharma Podcast - Birmingham
(2020-07 - 2021-07)
- Founded and hosted a podcast exploring alternative pharmacy career pathways, interviewing senior leaders across the pharmaceutical industry, healthcare, and beyond.
- Built a global audience spanning Africa, Asia, Europe, and the Americas through strategic content planning, professional networking, and independent media production.
- Developed and maintained professional relationships with senior healthcare and pharmaceutical industry leaders through outreach, interviewing, and sustained engagement; demonstrating entrepreneurial initiative and communications capability.
Placement Student - Good Hope Hospital - Birmingham
(2019-11 - 2019-12)
- Observed and contributed to ward rounds, medicines reconciliation, and pre-discharge counselling across AMU, frailty, and maternity wards.
- Participated in drug history taking and care planning under supervision; shadowed specialist nurses in the warfarin clinic.
Summer Intern - CompliMed - Hertfordshire
(2019-08 - 2019-08)
- Gained grounding in pharmaceutical compliance, the ABPI Code of Practice, and PMCPA processes by shadowing compliance and medical affairs teams.
- Contributed to technical accuracy review of slide decks and collaborated with the Managing Director on e-learning course development.
Leadership Programme Candidate - UpRising - Birmingham
(2018-01 - 2018-07)
- Competitively selected for UpRising's national leadership programme; attended training workshops and visited the Houses of Parliament to explore policy development and implementation.
- Co-founded #TalkFutures; a national social action campaign inspiring young people into meaningful careers; serving as Campaign Manager and developing organisational, presentation, and stakeholder engagement skills.
- Received the 2018 Roy Anthony Reid Foundation Outstanding Citizenship Achievement Award.
