Melisa Bulbuller

Customer-focused retail professional with experience in high-footfall flagship stores on Oxford Street, including Victoria's Secret and Vision Express. Skilled in delivering personalised service, building strong product knowledge, and creating a premium in-store experience. Confident engaging with a diverse international customer base. Passionate about beauty, fashion, and luxury retail environments.

Optical Assistant - Vision Express Oxford Street (Flagship store) - Oxford Street, London

(2024-02 - 2025-01)

• Provided personalised consultations to help customers select frames suited to their style and prescription needs.
• Adjusted and fitted glasses to ensure comfort and correct prescription alignment.
• Explained product features, pricing and aftercare to support customers confidence and satisfaction.
• Worked effectively as part of a busy flagship healthcare team.
• Maintained strong product knowledge to recommend suitable options.

Retail Assistant (seasonal) - Victoria's Secret Bond Street (Flagship store) - Bond Street, London

(2023-10 - 2024-01)

• Delivered high-quality customer service and a fast-paced flagship retail environment.
• Supported sales by promoting products and upselling during peak trading periods.
• Welcomed and approached customers to provide assistance.
• Built strong product knowledge to recommend items suited to customers needs.
• Maintained high visual merchandising and store presentation standards.
• Supported the team during high-footfall periods while contributing to sales and maintaining a positive customer experience.

Team leader - Leadership and team experience Boot Camp

(2021-10 - 2022-10)

• Acted as a team leader during a structured leadership and resilience program.
• Managed group organisation, punctuality and daily responsibilities.
• Demonstrated teamwork, communication and problem solving under pressure.
• Led and motivated team members through physically and mentally demanding challenges.

Uniformed Public Services Level 2 - HertfordRegional College (Broxbourne)

Uniformed Public Services Level 3 - HertfordRegional College (Broxbourne)

GCSEs - HertfordRegional College (Broxbourne)