Melissa Ametewee

I am a pro-active, skilled and knowledgeable individual that has 7 years of experience within administrative/as hoc duties and support-based roles. My background is property, I have had the opportunity to work with large property portfolios within residential and commercial builds, I have also got strong skills within compliance and finance. I don’t take communication for granted, and have a very high standard in the use of verbal and written, such as dealing with reports, sending emails, liaising over the phone with Landlords, Contractors and tenants, dissolving disputes, negotiating quotes and dealing with comparisons.

I appreciate the good-effective use of communication between internal and external stakeholders, as I have learnt that sense of rapport, detail and professionalism can earn the trust and business of more clients and customers.

My colleagues might decide me as meticulous, accurate, very helpful and hardworking. I also have had experience in working toward tight deadlines and under pressure, but I thrive off of it and it gives me self- motivation to reach further targets. I would personally describe myself and driven and a team-player.

• Excellent written and verbal communication.
• Experienced in Property Management
• Good IT knowledge that includes, Microsoft packages such as: Word, Excel, Access, and Outlook.
• An effective team player.
• Flexible and adaptable.
• Ability to meet tight deadlines, prioritise workload and work under pressure.
• Experienced and ability working in busy environments.
• Meticulous and possesses a sharp attention to detail.
• Diary management and organisation skills.
• Issuing out Tenancy Agreements.
• Understanding of relevant legislative practices and laws in Property.
• A strong knowledge of safeguarding policies at work, including health and safety regulations.
• Professional telephone manner and customer service skills.
• Delivering inbound and outbound calls related to customer and clientele queries.
• Property Maintenance of 500 + properties for agents.
• Negotiating contractual terms and prices.
• Knowledge of CRM, Sage and SAP systems and ISO standards packages.
• Advanced knowledge of SLA contracts.
• Experienced in ad-hoc duties.
• Audio typing to produce accurate reports.
• Experience in typing using dictations.
• Typing letters and reports on behalf of directors and managing diaries.
• Ability to build rapport and earn trust of fellow staff, managers and clients.

GCSE, A Level and degree level