Melissa Brown

Maternity Support Worker

Talent

ExeterMember since August 5, 2026

Delivering warm, professional and compassionate customer service in busy environHandling Telephone & Email enquiriesCapability in handling payments, operating tills and providing an efficient fronBuilding positive relationships through excellent communication and empathySupporting people in emotional situationsMaintaining accurate, confidential records using a variety of computerised systeHighly organised with the ability to prioritise workloads, manage multiple tasksComfortable working in fast-paced clinical environments where attention to detai

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About

Throughout my career, I have found the greatest satisfaction in supporting others, whether in healthcare, education or customer service. These roles have helped me to develop strong communication, organisational and client care skills, but they have also made me realise that I want to build a career around my genuine fascination for animals. Caring for my two rescue dogs whilst learning about canine behaviour from a dog trainer, supporting an overseas dog rescue and seeing the positive impact a Hearing Dog has had on a member of my family, have all reinforced my desire to work within the veterinary profession.

I understand that becoming a Veterinary receptionist is about much more than answering phones and booking appointments, it is about supporting clients through happy moments, difficult decisions and emotional situations whilst helping the veterinary team provide the highest standard of care. I believe my background has prepared me with this foundation, and I am keen to learn, develop and build a long-term career within veterinary practice with the ambition of progressing into an animal care role in the future.

Experience

Maternity Support Worker - Royal Devon University Healthcare NHS Foundation Trust

(2025-08)

Support midwives and nursing staff in providing safe, compassionate care.
Welcome and support patients and their families during what can often be emotional situations.
Maintain accurate patient records and documentation.
Carry out routine patient observations and assist with clinical procedures.
Ensure high standards of infection prevention and confidentiality.
Work effectively within a busy multidisciplinary team while managing competing priorities.

SEN Support / 1:1 Teaching Assistant - Ladysmith Junior School

(2021-03)

Build positive relationships with children, families and colleagues.
Communicate effectively with parents, teachers and external professionals.
Maintain accurate records and contribute to support plans.
Administer medication and support children with medical needs.
Remain calm and organised while managing a varied workload.
Adapt quickly to changing situations while maintaining a safe and supportive environment.

Teaching Assistant / Mealtime Assistant - Newtown Primary School

(2019-10 - 2021-01)

Supported pupils with educational, emotional and medical needs.
Assisted with administrative duties and record keeping.
Maintained a safe and welcoming environment.
Administered First Aid and reported health and safety concerns.

Selling Assistant - John Lewis

(2018-10 - 2020-09)

Delivered outstanding customer service in a busy retail environment.
Processed payments, refunds and exchanges accurately.
Answered customer enquiries and resolved concerns professionally.
Used multiple computer systems confidently.
Worked as part of a team to maintain high standards and achieve business objectives.

Care Assistant - Redstones Care Home

(2016-10 - 2018-08)