Guest experience and hospitality manager
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I am a hard working and conscientious individual with bundles of enthusiasm. I thrive on proactively enhancing customer experience by exceeding service expectations. With approachability and personality I engage with customers, patients or passengers and can turn troublesome situations in to an enjoyable and unforgettable journey. I enjoy a challenge and continually push myself to achieve more and better my life.
Recognised for my calm demeanour, strong interpersonal skills, and dedication to going above and beyond, I am seeking opportunities to leverage my expertise in customer relations, team leadership, and operational excellence.
May 1996 – Present(part-time)
I am a dynamic and accomplished cabin crew professional with nearly 30 years of extensive experience in delivering exceptional service, ensuring safety, and enhancing travel experiences. Skilled in working with diverse teams, handling high-pressure situations, and maintaining operational efficiency. I ensure the implementation of first class service standards whilst handling emergency situations with professionalism, including medical and operation incidents.
Customer Experience Manager iQonic Aesthetics - London
June 2024 – Dec 2024
Working with the senior management team I helped establish this new company from the ground up. Involved in all aspects from financial, resourcing, marketing, social media and information technology, I helped grow iQonic Aesthetics from an idea into an active and growing company. Undertaking ground-breaking breast surgery I worked alongside one of the UK’s leading surgeons to perform the first of their kind surgeries in the UK.
Acting as an operations manager I organised all patient lists, equipment needs, room and theatre allocations, resourcing and bookings. Qualified as a Healthcare Assistant I was also present in the operating theatre, helping the surgeons with all aspects of procedures and patient care.
Clinic Co-ordinator The Private Clinic of Harley Street
May 2014 – Dec 2024
As a highly organised and committed Clinic Co-ordinator I provided exceptional and seamless care for the entire patient journey. From virtual consultation, through to their surgery and clinic appointments, I acted as a key liaison for patients. Another part of this role was managing the Surgeon's social media presence.
This involved patient consent, photography, creative ideas, communication and posting across a variety of social media channels. In this role I was fully committed to delivering a luxury experience whilst maintaining confidentiality in compliance with healthcare regulations.
Clinic Manager for minor operational surgeries The Cosmetic Centre - Princes Risborough, Buckinghamshire
Sept 2022 – Dec 2024
Selfridges, Oxford Street, London - 1995-1996
Brussels, Belgium - 1994
Peking House, Gt Missenden, Buckinghamshire - 1991-1994
Sept 1988 – June 1994: Aylesbury High School: GCSEs 1992 & A-Levels 1994
