Sunday School Teacher at Christ Paradise Church London (2009-05 – Present)
I joined the Sunday school teaching as one of the teachers, my main role is to organise and oversee Sunday school, teaching a class of 10 students and delivering bible study lessons. I am responsible for a range of tasks including developing lesson plans, performing arts, assisting with fundraising events, and leading children in educational activities. As an outcome of this, 40% of young people that graduate from Sunday school volunteer in the church, devoting some of their time to support the church in the littlest way they can.
Customer Service Representative at ADEXEC (2012-06 – 2012-12)
- Respond to customer letters, emails and telephone calls to resolve problems
- Deliver excellent customer service when offering advice in a professional and efficient manner
- Work in compliance with high standard company practices and in accordance with brand requirements
- Utilise interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor advice and recommendations
- Promoting the company's products and services to customers
- Keeping up to date with all the company's products, services and procedures
Customer Service Advisor at The ELBE TECH (2010-04 – 2012-06)
- Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
- Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
- Assisted in training new members of staff
- Cold-called customers to up-sell services
- Worked to ensure all individual and team targets were met
- Used tact and discretion to discuss customers' estates to ascertain whether probate was required
- Developed a number of incentives for team members to achieve target
Housekeeping at MARRIOTT MAIDA VALE (2013-03 – 2015-11)
- Answer immediately to request from guests, as well as from other departments
- Load cart with supplies such as linens and move it to the required area
- Enter guest rooms by adhering to proper procedures and ensure they are vacant
- Replace used amenities in guest rooms
- Provide clean linens and terry for dirty ones
- Fold terry, make beds, and ensure bathrooms are clean
- Take away room service items, dirty linen, and trash
- Perform check on all room appliances to ensure they are in good working condition
- Adjust furniture, desk items, and appliances when necessary
- Dust furnishings and walls and remove marks from them
- Carry out floor care duties in hallway and guest rooms, and vacuum carpets
- Adhere to all safety, security, and company procedures and policies
- Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
Hotel Supervisor at MARRIOTT MAIDA VALE (2015-12 – 2017-08)
- Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Decide on reward and promotion based on performance
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Domestic Cleaning at Housekeep company (2016-10 – 2019-04)
Self employment evening job. I work as domestic cleaning for clients.
- Cleaning of bathroom
- Toilet and kitchen
- Dusting and mopping
- Laundry and ironing
- Changing of bedsheets
- Deep cleaning around the house
- Cleaning of windows
Security/Concierge at Dreams Hotel (2017-12 – 2019-10)
- Managing Reception and ensuring that all residents, visitors and contractors are greeted with excellent level of customer service
- Assisting residents, guests and visitors when and where required
- Maintaining a log/record of deliveries and post received
- Issuing keys only to correct persons' whilst recording always the signing in and out of keys
- Monitoring of CCTV
- Answering the telephone, logging all messages and dealing with general enquiries
- Recording incidents that occurred and responding to requests quickly and effectively
- Ensuring all contractors and service personnel in attendance at the building are properly signed in and out and issued with the relevant visitors permit or car park permit
- Carry out regular checks around the building to ensure that the corridors and staircases are kept clean and tidy
- Keeping the lounge and kitchen area neat and tidy, all prepared for the residents to use the next day
- Keep a log of any health and safety or maintenance issues within the building
Warehouse Operator at AMAZON (2019-11 – 2020-01)
- Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label)
- Picking and processing items for delivery from different aisles and locations
- Ensuring the accuracy and quality of all goods are first class
- Making sure all stock is labelled and stored correctly
Warehouse Operator at Tesco (2020-02 – 2020-07)
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label)
- Picking and processing items for delivery from different aisles and locations
- Ensuring the accuracy and quality of all goods are first class
- Making sure all stock is labelled and stored correctly
SEND Teaching Assistant at Canary Wharf Glenworth (2021-09 – 2022-07)
I am an experienced teaching assistant who has worked with special needs school children. Able to develop effective working relationships with staff and students. Can support the class teacher and individual students, following lesson and learning plans and also risk assessments.
Has a good grasp of the national curriculum and how this relates to special needs students. Supports students with activities between lessons, including personal care and mealtimes. Can work 1:1 with challenging students.
The responsibilities as a SEN teaching assistant typically involve helping the students understand instructions and school work using techniques that work for them, encouraging students' confidence and independence and providing feedback and assistance to the class teacher. You may also be expected to accompany the pupil in their spare time or with social activities.
- Supporting the class teacher and individual special needs students with day-to-day teaching and learning
- Participating in a range of lessons from physical to creative
- Participating in assemblies, staff meetings and end of term concerts
- Communicating information about individual students back to the class teacher so learning plans and risk assessments can be updated
- Managing incidents of challenging behaviour
SEND Teaching Assistant / Midday Supervisor at Willow Dene Special Needs School (2022-09 – 2023-07)
My Role as a Teaching assistant is mostly helping the kids with their work and sitting one on one with them because most of these kids don't like to work. So I try as much as possible to make their work fun so that way they don't miss anything. In their minds we playing but at the same time we getting the work done. I also teach them more on literacy and numeracy, learning about colours and how to use Phonics sounds.
- Set up to help the class Teacher with the work
- Prepare learning materials
- Adapt teaching support according to the kids' needs
- Look after children's physical, social and emotional welfare
- Work collaboratively with teachers to provide effective support for learning activities
- Awareness of and work within school policies and procedures
- Provide support under the direction and supervision of teaching staff to assist pupils to access the curriculum and participate fully in school activities
