Hygiene Manager - Tiffany's Co. Ltd - London, UK
(2024-01 - 2026-03)
- Managed a team of 15 hygiene staff, ensuring consistent adherence to food safety and cleanliness standards across the facilities.
- Developed and implemented a new training program that reduced staff-related hygiene errors by 15% within six months.
- Led internal audits and successfully maintained a 100% compliance rate with regulatory requirements, resulting in high scores during external audits.
- Monitored cleaning budgets, successfully reducing chemical usage by 10% through optimised purchasing and application practices.
- Collaborated with production and maintenance teams to develop and implement corrective actions for hygiene issues identified through micro-testing.
Quality Assurance Technologist - Wasabi Sushi & Bento Central Production - Park Royal, London, UK
(2022-07 - 2023-12)
- Ensure all products meet food safety, quality, and legal standards.
- Maintain and continuously improve the company's Food Safety Management System (HACCP, SALSA.).
- Lead internal and external audits, including SALSA, customer, and EHO inspections.
- Manage non-conformance investigations and ensure effective corrective actions.
- Conduct regular factory hygiene, GMP, and internal audits.
- Oversee allergen management, traceability, recall and product specifications.
- Manage supplier approval and raw material verification processes.
- Manage and advise the Labelling/Stock department.
- Maintain up-to-date product specifications, labelling, and nutritional information.
- Ensure compliance with UK and EU food legislation.
- Lead on technical documentation for new product launches (NPD).
- Liaise with customers and external laboratories on quality and safety matters.
- Prepare and submit technical documentation for customer audits and tenders.
- Lead, train, and develop the QC team.
- Provide technical support and training to production and warehouse staff.
- Promote a culture of continuous improvement, food safety, and accountability.
- Identify and implement process improvements to enhance efficiency and product quality.
- Collaborate with Operations and Production teams to reduce waste, improve yields, and maintain product consistency.
Manager - Lucky 13 Restaurant - Wembley, London, UK
(2015-10 - 2022-06)
- Oversee day-to-day front and back of house operations to ensure smooth and efficient service.
- Handle daily and weekly financial reporting, including managing budgets, tracking costs, and analysing performance.
- Manage inventory Levels, place orders for supplies and ingredients, and maintain relationships with vendors.
- Implement and optimize restaurant protocols and processes.
- Ensure the facility is clean and well maintained.
- Recruit, interview, hire, and train new employees.
- Create staff schedules, manage payroll, and track work hours.
- Supervise and provide feedback to staff, evaluating performance and resolving employee conflicts.
- Lead and support the team to maintain high service standards and a positive work environment.
- Ensure customers have a high-quality dining experience.
- Handle customer complaints and resolve issues professionally.
- Build positive customer relations and communicate with guests.
- Ensure the restaurant complies with all health, safety, and licensing regulations.
- Maintain standards for food quality and hygiene.
- Ensure customers are asked for any allergens.
Quality Controller - Adelie Foods - Wembley, London, UK
(2013-11 - 2015-09)
- Monitor and improve food safety and quality standards.
- Conducted regular inspections and audits of production facilities to ensure compliance with regulatory guidelines, industry standards, and internal policies.
- Collaborated with cross-functional teams to identify and resolve quality-related issues.
- Maintained Good in Goods out checks are efficiently carried out.
- Utilized statistical process control techniques, weight checks, listeria checks, and generated reports.
- Product and traceability checks.
Food and Beverages Controller - Golden Sun Beach Resort - Goa, India
(2006-02 - 2013-08)
- Product and supply audits.
- Temperature checks.
- Inventory.
- Maintaining records and receipts.
- Cash handling and payouts.
