Memoona Awan

Dedicated and motivated Sociology professional with an MSc in Sociology and experience in research, administration, community support, and retail volunteering. Skilled in communication, data collection, customer service, and organisational support. Experienced working with diverse communities and supporting welfare-focused initiatives. Currently volunteering as a Retail Assistant at the British Heart Foundation, developing strong customer service, teamwork, and retail operations skills.

Volunteer Retail Assistant - British Heart Foundation

(2024-12)

• Assisting customers and providing excellent customer service in a busy retail environment
• Sorting, organising, and displaying donated items
• Supporting daily shop operations including stock management and till assistance
• Working as part of a team to maintain store presentation and cleanliness
• Helping achieve store targets through effective teamwork and communication

Administrator & Researcher - EDHI Homes and Orphanage Centre - Pakistan

• Conducted research on senior citizens care home, mental health, and social issues
• Managed administrative records and coordinated staff activities
• Organized welfare programmes and awareness campaigns
• Collected and analysed data to support service improvement

Research Assistant and Data Collector - Islamic International University

• Conducted qualitative and quantitative research on social issues
• Collected, analysed, and interpreted research data
• Assisted in preparing reports, presentations, and publications

Administrative Assistant - Jazz Telecom Company

• Managed office administration and documentation
• Coordinated with departments for reporting and data management
• Assisted in organising meetings and corporate events

MSc - Sociology

BA - Sociology & Psychology

FA - Political Science & Sociology

Matriculation - Science