Office Co Ordinator at WPP MITIE (2025-05 – Present)
Managed daily operations across a multi-floor corporate office, supporting all wavemaker departments, ensuring a consistently safe, compliant, and high-performing workplace environment through proactive facilities coordination and issue resolution
- Coordinated 50+ weekly meeting room bookings including AV, layout, and hospitality requirements, optimising space utilisation and enhancing client and stakeholder experience
- Acted as the designated team minute-taker for weekly Mitie FM meetings, capturing key discussions, decisions, and actions, and distributing structured minutes via SharePoint to ensure 100% visibility, accountability, and follow-through across all stakeholders
- Oversaw supplier and contractor relationships (cleaning, security, maintenance), tracking 100+ service requests monthly and improving response times through effective escalation and follow-ups
- Administered procurement processes including raising purchase orders and tracking invoices, supporting budget control and ensuring 100% accuracy and timely processing across operational spend
- Led workplace experience and compliance initiatives, including health & safety checks (3+ hazard reports weekly), fire marshal and first aid support, and successfully delivered large-scale engagement events (e.g. Cultural Day with 100% staff participation)
- Led the coordination of the Mitie events team to successfully deliver the organisation's first-ever Cultural Day event, achieving 100% staff attendance and significantly enhancing employee engagement, inclusivity, and workplace culture across the site
Corporate Receptionist at BBC MITIE (2024-03 – 2025-03)
- Screen and Verified Vistors IDs, inputting and verifying critical data in Semieta systems, achieving 100% accuracy through rigorous data entry protocols and periodic quality checks
- Coordinated touch with hundreds of clients per day via phone, email, or in person. Offering high standard customer service and increasing rate of contact due to efficient work rate
- Using Microsoft Excel to track input and verification stages across multiple projects, enabling quick adjustments and ensuring all deadlines were consistently met to all 90 departments
- Upheld implementation of a resource allocation strategy using task management tools, optimising team productivity and unity
Office Co Ordinator at Supreme Care LTD (2022-02 – 2024-03)
Implemented customer-focused solutions under high pressure by utilising coordination skills and prioritisation to manage inquiries and appointments seamlessly.
- Handle documentation related to care packs, including housing lists, medication and pre offer information using CRM and office tools
- Preparing high-stakes reports for council boards with a 100% on-time submission rate, showcasing analytical expertise and clear communication to support care compliance and inform council decisions
- Using data systems like MCA and NCP to conduct risk assessments and maintain organised case records, achieving 90% + compliance for initial care plans
