Meryl Barreto

Dynamic Customer Representative with 6 months of Team Manager experience in retail foreign money exchange. Proven track record of leading bureau de change teams, monitoring strict compliance (AML/KYC), and driving currency sales. Combines strong leadership with expertise in high-value cash handling and commercial growth. Seeking a fast-paced front-line or leadership role

Customer Service Representative - Global Exchange

(2022-01)

• Delivered outstanding customer service by greeting passengers warmly and actively promoting travel products.
• Executed accurate cash reconciliation for high-volume transactions.
• Mitigated financial fraud risk by rigorously verifying customer identities and validating transaction details.
• Transitioned seamlessly between companies from Travelex to Global Exchange under TUPE regulations

Travel Service Partner/ Team manager - Travelex

(2021-01 - 2022-12)

Completed a six-month secondment as a Team Manager to develop key leadership capabilities.

• Implemented effective strategies for team development resulting increased productivity, monitoring team KPI's.
• Resolved customer issues with compassion and professionalism.
• Ensured fair and consistent enforcement of company policies and procedure. Conducted disciplinary and investigation meetings.

Customer Advisor - Boots the Chemist

(2021-01 - 2022-12)

• Managed stock, restocking items and keeping displays neat.
• Supported pharmacy staff by guiding customers to the right counter.
• Handled store operations and placed stock orders during the store manager's absence.
• Managed till checks to keep payments accurate.
• Handled store opening and closing duties each day.

Higher Secondary (A level) HSSC - Rosary Higher Secondary School, Goa (2018-01 - 2020-12)

High Secondary SSC - Perpetual Succour Convent High School, Goa (2008-01 - 2018-12)