MFah

Reliable and hardworking professional with over three years of experience across warehouse operations, security, customer service, retail, and sales. Experienced in fast-paced, high-pressure, and safety-critical environments requiring accuracy, professionalism, and attention to detail. SIA Licensed Door Supervisor with strong communication, problem-solving, and teamwork skills.

Trained in First Aid at Work and committed to maintaining high standards while consistently achieving productivity and quality targets. Able to work independently or as part of a team with a strong focus on reliability, safety, and performance.

Freezer Order Picker - Ocado - Tamworth

(2024-02)

• Picking and packing customer orders in a fast-paced warehouse environment
• Meeting productivity and accuracy targets consistently
• Maintaining cleanliness and safety in freezer conditions
• Following strict health and safety procedures
• Working effectively as part of a team

Warehouse Operative - DPD - Birmingham

(2023-06 - 2024-01)

• Handled and sorted parcels up to 25kg safely and efficiently
• Maintained a clean and safe working environment
• Met daily service and productivity targets
• Worked effectively in a busy logistics operation
• Supported team performance under pressure

Warehouse Operative - Moonpig - Tamworth

(2022-01 - 2023-05)

• Picking and packing customer orders in a high-volume environment
• Consistently exceeded productivity and accuracy targets
• Worked efficiently during long shifts (up to 12 hours)
• Maintained focus in a fast-paced environment
• Demonstrated reliability and attention to detail

Shop Assistant - Faisal Fashion Fabrics - Birmingham

(2021-08 - 2021-12)

• Delivered excellent customer service and product advice
• Handled customer enquiries in person and by telephone
• Maintained shop presentation and stock organization
• Supported daily retail operations
• Built strong customer relationships

Sales Advisor - Scottish Power

(2021-03 - 2021-07)

• Generated sales and achieved performance targets
• Built strong customer relationships
• Negotiated and closed sales effectively
• Delivered high standards of customer service

Customer Service Advisor - Call Centre Role (Various Clients)

(2020-01 - 2021-02)

• Handled customer enquiries regarding products and services
• Resolved complaints professionally and efficiently
• Maintained professionalism under pressure
• Focused on customer satisfaction and positive outcomes

Security Door Supervisor (SIA Licensed) - UK Venues (Various Contracts) - UK

(2023-05)

• Providing security services across venues in the UK
• Ensuring safety of customers, staff, and premises
• Conducting patrols and managing incidents
• De-escalating conflict situations professionally
• Working effectively with teams and clients

High-Level Private Security - Private Contracts (UK & Europe) - UK & Europe

(2023-01)

• Provided discreet close protection services for private clients
• Worked in high-pressure and sensitive environments
• Operated across the UK and Europe under strict confidentiality agreements
• Managed dynamic situations with professionalism and discretion