Mi Tran

Friendly and customer-focused administrator with over nine years of customer service experience across New Zealand and the UK. Experienced in handling high volumes of enquiries, coordinating appointments, maintaining accurate records, and supporting customers by phone, email, and face-to-face. Comfortable working in fast-paced environments and managing multiple priorities while delivering a high standard of service.

Known for being approachable, reliable, a quick learner, and someone who stays calm and positive under pressure. Now looking for an opportunity to bring my customer service and administrative experience to a new role and continue learning and developing my skills.

Operations Coordinator - Seeka, part of M Group - Perth, UK

(2025-07 - 2026-06)

• Handled customer enquiries by phone and email and provided first-line support to customers and colleagues.
• Coordinated appointments and scheduled engineers while managing multiple priorities and deadlines.
• Maintained accurate customer and job records across various systems.
• Liaised with customers, engineers, and internal teams to ensure smooth service delivery.
• Resolved customer queries and provided professional and friendly customer service in a fast-paced environment.

Provider & Vendor Registration Administrator - ACC - Auckland, New Zealand

(2022-08 - 2025-02)

• Managed high volumes of customer and partner enquiries by phone and email.
• Processed registrations and maintained accurate records while handling confidential information.
• Worked closely with internal and external stakeholders to deliver efficient and customer-focused services.
• Prioritised workloads and met deadlines while maintaining a high level of accuracy.
• Supported process improvements and documented procedures for colleagues.

Senior Customer Service Support - Parliamentary Service - Wellington, New Zealand

(2021-11 - 2022-07)

• Welcomed visitors and managed front desk enquiries in a busy office environment.
• Coordinated meeting room bookings and managed booking calendars.
• Provided administrative support and maintained accurate records.
• Delivered a professional and friendly service to staff, visitors, and stakeholders.

Shift Lead – Customer Service - Spark New Zealand - Auckland, New Zealand

(2018-04 - 2021-11)

• Delivered customer support across phone, online, and face-to-face channels in a high-volume environment.
• Built strong relationships with customers by understanding their needs and recommending suitable products and services.
• Consistently identified opportunities to upsell mobile plans, broadband packages, accessories, and additional services that improved the customer experience.
• Explained product features and benefits in a clear and easy-to-understand way, helping customers make informed decisions.
• Achieved sales and service targets and was recognised as one of the top-performing team members before progressing into a Shift Lead position.

Crew Manager - McDonald's New Zealand - Auckland, New Zealand

(2016-04 - 2018-04)

• Supervised daily operations in a fast-paced environment.
• Delivered excellent customer service and supported the training of new team members.
• Managed cash handling, stock, and operational procedures.
• Maintained high standards of cleanliness, food safety, and customer satisfaction.

Certificate - Personnel Management & Human Resources - The Career Academy NZ (2022)

Course - Barista & Hospitality - Mojo Coffee (2024)

NCEA Level 3 - McAuley High School, Auckland, New Zealand