Mia Dickenson

Experienced and commercially aware professional with a strong background in operations, streamlining processes and maintaining high levels of accuracy.

Experience of CRM systems, schedule management and workflow optimisation, with nine years' experience supporting complex programmes and office environments. Proactive and highly organised with a proven ability to contribute to team performance and operational efficiency.

Arts + Events Administrator - Canary Wharf Group PLC

(2022-05 - 2025-11)

Within my three and a half years working as an Arts + Events Administrator I was involved in delivering high profile corporate, cultural and VIP engagement events within a fast-paced commercial environment. In charge of managing the day-to-day logistics, planning and administration required to bring our events to life.

• Coordinated private events including 10 private views, 20 VIP engagements, 20 visits and sponsor-cultivation events during my tenure.
• Organised the Arts + Events Manager's diary, scheduling meetings and managing all travel and transport arrangements for the team.
• Managed departmental event budgets up to £100,000, ensuring accurate tracking and cost control.
• Maintained and developed marketing and CRM data to aid in building events.
• Processed and raised purchase orders, invoices, and credits in line with company procedures and improved processes whilst doing so.
• Assisted in preparing and maintaining internal financial reports and departmental records.
• Managed general correspondence and produced documents including reports, presentations and filing systems.
• Maintained office systems, including stationery orders, staff noticeboards, liaison with internal teams, coordination of IT requirements and equipment maintenance.
• Prepared and distributed action points from weekly team meetings to relevant stakeholders.
• Coordinated all event stewarding requirements, including negotiating and booking external steward companies and oversaw the contract arranging quarterly review meetings.
• Conducted audience and tenant market research to evaluate event performance and maintain reliable, data-driven insights.
• Coordinated ticketing activity, including preparation of weekly sales and accounting reports where required.

HR & Payroll Administrator - PSS Group (Property Support Services)

(2020-09 - 2021-06)

During my time at PSS I was involved in payroll processing, HR administration and regulatory compliance. I am now experienced in resolving payroll discrepancies, supporting HR systems and reporting.

• Processed fortnightly payroll accurately and on time, ensuring full compliance with relevant regulations.
• Maintained and updated employee records within the HR system to ensure accuracy and data integrity.
• Supported onboarding processes, including preparing documentation and coordinating induction schedules.
• Consulted with benefits providers to maintain up-to-date employee membership and resolve any discrepancies.
• Responded to employee queries relating to benefits and payroll, providing clear and timely guidance.
• Provided support on a range of ad hoc HR projects as required.

Buying Administration Assistant - AG Retail Cards LTD/ Clintons

(2017-08 - 2020-08)

In my three years working at Clintons I developed strong administrative and analytical skills by supporting buyers with product selection, supplier communication, order tracking and performance reporting. I am now adept at managing multiple deadlines, maintaining accurate systems and contributing to smooth supply chain operations in fast retail environments.

• Regularly monitored sales performance, identifying trends and suggesting new commercial opportunities.
• Prepared weekly sales reports and product performance updates for team meetings.
• Managed supplier relationships and sourced new suppliers to support product development.
• Identified potential markdown and promotional opportunities to support delivery of sales targets.
• Managed my own seasonal product ranges, ensuring alignment with critical path timelines in which performed +20% from the previous year.
• Conducted competitor analysis to support decisions on pricing architecture and product development.
• Supported the Buyer in achieving budgeted sales and profit margins.
• Liaised with the accounts team to arrange supplier payment terms.
• Organised and maintained product samples for review and selection.

Sales Assistant - Dorothy Perkins

(2014-06 - 2015-02)

whilst studying

• Greeted customers upon entering the store and provided a welcoming environment.
• Gave advice and guidance on product selection to customers.
• Received, organised, and managed stock deliveries.
• Processed cash and card payments accurately and efficiently.
• Reported customer feedback to the store manager to support service improvements.
• Stayed up to date with current trends and in-store promotions to support customers.

A LEVEL - English Language, English Literature, and Business Studies

AS LEVEL - Sociology

GCSE'S - Mathematics, English, and Science