Mia Gosden

Psychology undergraduate at Cardiff University with extensive experience in customer-facing and peer-support roles

Talent

Cardiff, CF24 4RTMember since July 25, 2026

Empathetic communicationConflict resolutionActive listeningCustomer serviceOne-to-one supportPublic presentationsPeer supportRetail operationsVisual merchandisingSocial media promotion

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Empathetic communicationConflict resolutionActive listeningCustomer serviceOne-to-one support

About

Psychology undergraduate at Cardiff University with extensive experience in customer-facing and peer-support roles. Skilled in empathetic communication, conflict resolution, and working effectively under pressure, as demonstrated through my past role as a Front of House Waitress. Maintained A*/A grades while balancing employment commitments.

Experienced in delivering one-to-one support and public presentations through Mental Health and Reading Ambassador roles. Highly organised and reliable, as highlighted throughout my time as a member of the Sixth Form Executive Board.

Experience

Bar Staff / Waiting Staff / VIP Hospitality Team - ARC HOSPITALITY RECRUITMENT SOLUTIONS LTD. - Stadiums and hospitality events

(2026-02)

Working as bar staff, waiting staff, VIP hospitality team at stadiums and hospitality events serving customers, handling food and drinks, helping guests and supporting operations during busy shifts.

Front of House Waitress - FULLERS - THE FARM

(2023-08 - 2025-11)

Delivered professional customer service in a fast-paced, high-volume hospitality environment.

Managed bookings, coordinated table flow, and resolved customer concerns with composure and efficiency
Maintained high standards of presentation and cleanliness while working effectively under high-pressure environments
Demonstrated strong active listening skills to ensure accuracy and customer service satisfaction

Volunteer - BARNARDO'S CHARITY SHOP

(2023-07 - 2023-10)

Managed retail operations and supported fundraising initiatives.

Managed retail operations including till work, stock pricing, and steaming
Contributed to visual merchandising by creating stylish window displays to attract customers
Supported fundraising initiatives and assisted with social media promotion to increase local engagement
Acted as a professional point of contact for donors, clearly communicating how contributions support Barnardo's work

Education

BSc - Psychology - Cardiff University (2025-09)

A-Levels - Extended Project Qualification, Geography, Psychology, English Literature - Tudor Grange Academy Sixth Form (2023-09 - 2025-06)

GCSEs - English Literature, Geography, English Language, History, Psychology, Physics, Biology, Chemistry, Maths, German - Tudor Grange Academy (2018-09 - 2023-06)