Mia Jean Halliday

I am an energetic student who has begun University at Queen's University, studying History. I have strong communication and customer service skills. I have experience in customer service and sales assistance working in School Days uniform store, B&M Cregagh road, and Mooch Forestside in Belfast.

I have experience working in teams and individual environments with commitment to task completion. I am very personable, and I offer an upbeat and motivated attitude to manage daily tasks including sorting items and assist shoppers to offer smooth shopping experiences, handling payments, creating displays to help with sales as well as stock control.

Customer service/Sales assistant at Mooch Forestside (2025-06 – 2026-03)

• Experience of delivering excellent service during peak seasonal times, such as Christmas, Valentines Day, etc.
• Responsible for Opened and Closing the store and securing the premises
• Responsible for handling the declared cash at the end of the day
• Independent worker
• Team player
• Handling cash and card payments
• Stocktaking and merchandising new products
• Keping store clean and tidy
• Delivering excellent customer service face-to-face

Customer service/Sales assistant at School Days (2025-07 – 2025-09)

Summer fixed term contract

• Offer advice and support to meet customer needs on sizing and orders for their children's school uniforms
• Handled cash and card payments
• Stocktaking and merchandising new products
• Delivering excellent customer service both face to face and telephone enquiries
• Keep store clean and tidy
• Dealing with order enquiries with suppliers

Customer service/Sales assistant at School Days (2024-07 – 2024-09)

Summer fixed term contract

• Offer advice and support to meet customer needs on sizing and orders for their children's school uniforms
• Stocktaking and merchandising new products
• Delivering excellent customer service both face to face and telephone enquiries
• Keep store clean and tidy
• Dealing with order enquiries with suppliers

Customer service/Sales assistant at B&M (2024-10 – 2024-12)

Winter fixed term contract

• Stocktaking and merchandising new products
• Delivering excellent customer service face to face
• Provide help to customers by offering advice whenever necessary
• Keep store clean and tidy
• Dealing with order enquiries with suppliers
• Responsible for handling payments by working on the till

Sales assistant at Oxfam Charity Shop (2024-03 – 2025-08)

• Providing service with a smile, offering courteous, helpful advice to best meet customer needs.
• Greeting customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Assist customers in locating specific items to boost satisfaction.
• Shelve and merchandised new products in visually appealing, organised displays to engage customers.
• Help clean and steam merchandise so its ready for re-sale
• Keep checkouts areas and general store clean and orderly.
• Handling cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

History – Queen's University (2026-09)

A2 in English Literature, History, Media Studies – Bloomfield Collegiate School (2019-08 – 2026-06)

AS in English Literature, History – Bloomfield Collegiate School (2019-08 – 2026-06)

GCSE in English Language, History, Religious Studies, English Literature, Single award science, Maths, Digital Tech and M'Media, Drama, Art and Design – Bloomfield Collegiate School (2019-08 – 2026-06)