Mia John

A creative, reliable, and hardworking individual with strong customer‑facing experience in fast‑paced hospitality environments. I am friendly, approachable and adaptable, with a positive attitude and a willingness to learn, I am dependable and confident in my ability to work well both independently and as part of a team. With experience as a waitress in a busy bar and currently as a barista in a high‑volume coffee shop, I have developed excellent communication and customer service skills.

I work well under pressure, pay close attention to detail and always aim to provide a positive experience for every customer.

Barista - Costa Coffee - Swansea Train Station

(2024-11)

• Operate coffee machines and prepare drinks consistently to a high standard
• Deliver fast, friendly, and efficient customer service in a busy environment
• Prepare and serve a range of hot and cold speciality drinks
• Handle cash and card payments accurately
• Maintain high standards of cleanliness, hygiene, and organisation
• Support stock rotation and carry out regular checks
• Work collaboratively with colleagues during busy times
• Build positive relationships with regular customers
• Assist with end‑of‑day closing duties, including lock‑up

Waitress - The Dunvant Pub & Restaurant - Dunvant

(2023-08 - 2024-11)

• Delivered efficient and friendly table service in a busy pub
• Took accurate orders and communicated clearly with kitchen staff
• Maintained clean dining areas and ensured positive customer experiences
• Processed payments and handled customer queries professionally
• Supported team members during busy periods

Administrative Assistant - Mortgage Advice Bureau - Gorseinon

(2023-05 - 2023-08)

• Provided administrative support to advisers and clients
• Managed documents and updated client records accurately
• Answered calls and emails, offering helpful information
• Assisted with appointment scheduling and general office organisation

Design Projects - Freelance

(2024-09)

• Designed a new logo for the Science Department at Swansea University
• Used Adobe software to create a clean, modern visual identity
• Worked to a brief and delivered final file in multiple formats

BA (Hons) - Graphic Design - University of Wales Trinity Saint David (2020 - 2023)

A Levels - Olchfa School (2019 - 2020)

GCSEs - Olchfa School (2018 - 2018)