Mia Richards

Motivated individual with varied experience in customer-facing roles. Delivers positive experiences through effective problem-solving and adaptive communication. Cultivates customer loyalty by building rapport and providing tailored recommendations.

Shop Assistant - Treat - Cardiff

(2026-03 - 2026-05)

• Assisted customers in locating products, offering recommendations based on specific needs.
• Assisted customers with a wide selection of products and services.
• Processed transactions efficiently, including cash, credit card, and gift voucher payments.
• Kept shelves neat, clean and organised through visual merchandising.
• Replenished items and organised displays to keep stock looking professional.
• Arranged products on shelves to enhance visual appeal.
• Rotated stock on shelves, reducing stock waste and minimising store losses.
• Encouraged customer loyalty by building positive rapport with regular customers.

Retail Assistant - The Works LTD

(2024-01 - 2025-12)

• Kept shelves neat, clean and organised through visual merchandising.
• Maintained a tidy and safe shopping environment, following health and safety guidelines.
• Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
• Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
• Processed transactions efficiently at the till, including sales, refunds, and exchanges.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Met sales targets through proactive promotion and excellent customer service.
• Drove sales performance through consistent upselling and cross-selling to meet targets.

Retail Advisor - Bravissimo LTD

(2023-01 - 2023-12)

• Guided customers in product choices and fitting decisions to enhance their shopping experience.
• Advised customers on product range, price, delivery, warranties and product use.
• Informed customers about new products and promotions to drive sales engagement.
• Collaborated with team members to achieve sales targets and improve store performance.
• Coordinated with team members to address customer queries and ensure seamless daily operations.
• Replenished items and organised displays to keep stock looking professional.
• Set up temporary sales structures at markets to attract new customers.
• Met sales targets through proactive promotion and excellent customer service.
• Drove sales performance through consistent upselling and cross-selling to meet targets.

MSc - International Criminology and Criminal Justice - CARDIFF UNIVERSITY (2025 - 2027)

BSc (Hons) - Criminology and Sociology - BATH SPA UNIVERSITY (2022 - 2025)

A-Levels - English Literature and Language, Art, Sociology - THE COLLEGE MERTHYR TYDFIL (2019 - 2021)