Mian Abdul Manan

Experienced & dynamic professional with over 7 years of global expertise across diverse industries, specializing in data-driven business analysis, user stories development, software testing, & commercial dashboard creation. My focus revolves around fostering operational excellence through data risk management, process optimization, automation, & successful change program management. Proficient in SQL, I excel in querying databases to extract critical insights.

My skill set extends to building robust Power Apps & leveraging Power Automate for streamlined workflows. Moreover, my proficiency in crafting insightful dashboards on Power BI empowers data- informed decision-making. With a solid foundation in commercial operations, I am dedicated to elevating operational efficiency while adhering to regulatory compliance.

May 2023 – Present

Business Operations Specialist • Co-Op

• Developed Power BI Dashboards for fleet team, integrating data management systems & reducing manual intervention by 30%.
• Automated sales & operations reporting using Power BI, resulting in a 20% reduction in operational risk.
• Implemented data quality checks through Power Automate, improving data reliability by 25%.
• Streamlined authorisation processes for fleet team using Power Automate flows & Planner, saving teams time by 30%.
• Developed Power BI reports to analyse fleet spend & workload management, providing valuable insights.
• Implemented Power Apps solutions, including the Autoglym app, reducing manual work by 50% & enhancing efficiency in funeral care operations.
• Created Power BI dashboards to analyse spend & manage cleaning product orders efficiently using data validations within the Power App.
• Led operational improvement projects, such as developing an operational hire-in app & a Power BI dashboard to optimise fleet management.
• Monitored progress of implemented processes, ensuring their effectiveness & providing necessary adjustments.

Jan 2023 – May 2023

Team Lead Finance • Co-Op

• Lead a team of 17 finance administrators, providing guidance, support, & oversight of functional & cross-functional financial processes & procedures.
• Managed reconciliation of unreconciled income for funeral care plans, successfully reconciling £4 million out of the total £12 million in just one month.
• Utilised Power Automate flows to cleanse & manipulate data, optimising data quality for analysis.
• Created Power BI reports for senior management, enhancing decision-making & visibility into financial data.
• Collaborated closely with finance managers on funeral plan audits & reconciliations using software such as Microsoft CRM & Microsoft Dynamics.
• Demonstrated proficiency in funeral care software like Genesis & Rainbow for audit & reporting purposes.
• Played a pivotal role in identifying process improvements for internal controls, auditing, & accounting procedures.

Jan 2017—Oct 22

Senior Planning Lead • British Council

• Led a team of 8 colleagues to ensure seamless execution of exam operations, involving venue management, examiner coordination, & test day delivery teams.
• Regularly communicated with internal senior management & external stakeholders, maintaining effective relationships & enhancing change management processes.
• Monitored team members' progress, provided support, & conducted regular meetings to ensure deliverables were met, setting expectations, conducting regular meetings, & upskilling them.
• Worked closely with the Head of Commercial to establish & refine commercial & demand planning processes, optimising supply & capacity variables. Monitored & analysed key commercial KPIs for business growth & sustainability.
• Managed exam operations for 100+ venues nationally, coordinating booking, supplies, & teams for 100k+ candidates annually.
• Successfully executed data migration of exam systems, prioritising data protection protocols in coordination with management & technical teams. Provided valuable feedback for system upgrades & improvements to enhance the customer journey.
• Served as the system expert for the exam invigilators' login/logout application, running tests, mapping processes, creating users, & conducting user training.
• Gathered insightful market data for specific segments & analysed their impact on business, resulting in an annual revenue increase of £20 million.
• Developed comprehensive commercial viability & profitability analyses for various products, segments, & channels using Power BI & other reporting tools.
• Led cost & pricing analyses, reducing operational costs by 35% through detailed proposals without compromising service quality.
• Created Excel & Power BI dashboards for financial & commercial analysis & forecasting using advanced statistical methods.
• Fostered strong relationships with commercial & business development teams, optimising demand & capacity fill to exceed market share targets by 10%.
• Provided regular reports on corporate financial processes & procedures, enabling effective budget & resource management.
• Utilised negotiation skills to acquire resources, goods, or services with optimal value for money, effectively reducing costs.
• Strategically analysed exam demand, optimising cost & productivity while maintaining timely payments to vendors & support staff.
• IGRM focal person for exam business working closely with regional information, governance & risk advisor for South Asia.
• Led process efficiency initiatives & evaluated new processes to improve work-life balance & efficiency for employees.
• Staff association lead for all global transformation change program drives in Pakistan including operations, CBS, HR & regional Marketing transformation.
• Orchestrated & managed senior leadership events, effectively engaging external stakeholders & fostering key relationships.
• Led the British Council's flood donation drive, ensuring auditable & timely donations through effective on-ground coordination.
• Demonstrated strong communication skills with senior management both internally & externally, enhancing change management strategies.

Jan 2007—Dec 2016

Senior Project Manager • Al Saif Al Wahad

• Managed multimillion-dollar projects, ensuring successful delivery within deadlines & budget.
• Led a diverse team of 50+ members, maintaining motivation & managing stakeholder relationships.
• Enforced compliance with contracts, reporting, & environmental requirements.

Aug 2013—Jun 2014

Event Manager • FAST National University

• Led event planning & coordination, managing a team of 12 executive members & 120+ volunteers.
• Responsible for staffing, budgeting, venue scouting, set design, & overall event management.

mentioned in cv can be shared as requested