Michael Ackroyd

Versatile and customer-focused professional with experience across automotive sales, financial services, the NHS and high-pressure customer service environments. Strong track record of building rapport, handling enquiries, resolving problems and communicating clearly with a wide range of people. Comfortable working to targets and procedures, managing competing priorities and remaining calm under pressure. Adaptable, reliable and confident in face-to-face, telephone and customer-facing roles.

Car Sales Executive at AMT Specialist Cars (2024-01 – Present)

• Manage customer enquiries through telephone and Auto Trader, responding promptly and professionally.
• Build rapport with customers, understand their requirements and present suitable vehicle options.
• Arrange and conduct test drives, explain vehicle features and support customers through purchasing decisions.
• Discuss part-exchange valuations with senior buyers and help progress deals through to completion.
• Explain finance and protection options clearly and compliantly.
• Maintain a professional showroom environment and high standard of customer experience.

Sales Executive at Available Car (2021-01 – 2024-01)

• Managed customers throughout the used-car purchasing journey, from initial enquiry through to collection.
• Advised customers on warranties, GAP insurance and finance products using clear, customer-focused communication.
• Completed SAF training and used this knowledge to confidently explain finance options.
• Coordinated vehicle collections and delivered professional customer handovers.
• Built positive customer relationships while balancing commercial objectives with customer needs.

Customer Service Representative at Link Market Services (2021-04 – 2021-11)

• Handled 60+ inbound calls per day in a fast-paced financial services environment.
• Supported shareholders with accessing and managing investments, providing clear and accurate information.
• Resolved complex queries and complaints while working to tight deadlines and service expectations.
• Maintained a calm and professional approach when dealing with sensitive or challenging enquiries.

999 Emergency Call Handler at NHS Trust (2020-04 – 2020-11)

• Handled high-volume emergency calls while following strict procedures and protocols.
• Used targeted questioning to assess incidents and determine response priority.
• Provided calm, time-critical support to callers, including CPR guidance where required.
• Communicated clearly and professionally in stressful situations while maintaining focus and accuracy.

GCSE in English

GCSE in Mathematics