Hotel Duty Manager at Lavender hotel (2024-12 – Present)
- Organising functions
- Running bar
- Running restuarant
- Running weddings
- Running functions
- Setting up and setting down for function
- Organising staff to carry out good jobs
- Dealing with customer issues
Duty Manager at Statham Lodge Hotel (2023-09 – Present)
- Hotel Duty manager
- Reception dutys
- Restaurant / bar duty
- Running functions
- Setting up functions
Night Manager/Duty Manager at The Park hotel (2021-02 – 2023-09)
- Night manager
- In charge of the hotel and safety of the guest while sleeping
- Security walk arounds
- Night audit on protel
- Night banking and reports for end of day
- Finish down functions from m&e
- General safety of hotel
- Reception work
- Check in and out
- Emails for next days work
- Also reception different shift cover
- Long days and nights
- Traces for next days work
- Prep for tours check ins
- Billing
Night Manager at Suites hotel and Spar (2020-02 – 2021-02)
- Check in and Check outs
- Set up for Functions
- Night Audit
- Serving on bar
- Room service
- Floor walks and security checks
- Looking after Doctors and Nurses during Lockdown
- Cooking Meals and making Rooms ready for there stay
Night Manager/Duty Manager at Holiday inn (2019-06 – 2020-02)
will represent the Management during the night. The Night Manager also assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Conduct Briefing for all staff during Night Shift.
- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Maintain a professional and high quality service oriented environment at all times.
- Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
- Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
- Must actively participate in the decision making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselling and evaluations and delivering recognition and also reward.
- Ensure the accurate completion of the daily night audit in a timely fashion.
- Must be able to perform the full night audit if needed.
- Oversee preparation of daily summary reports.
- Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
- Should Show Initiative, Problem Solving, Staff Training, Team Leading.
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
- Be aware and able to enforce all fire-life-safety procedures.
- Remain current in all updates with regards to new procedures and training.
- Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Supervisor / Bar manager/ duty manager at Holiday inn (2017-02 – 2019-06)
- ordering stock from Lees brewery
- budget working on to reach budget
- heartbeat act in a way to reach heartbeat scores every week
- rota to have enough staff on shift
- tours look after tours in restaurant and bar
- Supervise and participate in kitchen and dining area cleaning activities.
- Resolve customer complaints regarding food service.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Analyse operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Record production, operational, and personnel data on specified forms.
- Develop equipment maintenance schedules and arrange for repairs.
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Forecast staff, equipment, and supply requirements.
- Evaluate new products for usefulness and suitability.
- Compile and balance cash receipts at the end of the day or shift.
- Present bills and accept payments.
- Greet and seat guests, and present menus and wine lists.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Schedule parties and take reservations.
