Michael Gladstone

I am a determined, focused and professional individual with previous experience in customer service. I have experience working under pressure in diverse teams across multiple organisations. I bring a wide range of transferable skills, including excellent communication, teamwork, relationship building and conflict resolution. I have a strong work ethic, and I am committed to delivering excellent service, ensuring safety and customer satisfaction in any environment.

Steward - SES Group Ltd - Wolverhampton, New Street, Snow Hill

(2023-01 - 2024-12)

• Securing platforms at major train stations: Wolverhampton, New Street, and Snow Hill
• Assisting passengers with enquiries and directions
• Monitoring crowd behaviour and ensuring safety around platform yellow lines
• Traffic management at events

Match Day Steward - Walsall FC - Walsall

(2017-01 - 2021-12)

• Managed crowd control both inside and outside the stadium
• Supported disabled customers and wheelchair users
• Ensured restricted areas were secure during matches
• Handled radios and signage for stewards
• Collected parking payments and directed traffic
• Maintained cleanliness around the stadium before and after events

Crew Member - McDonald's - Walsall

(2016-01 - 2016-12)

• Delivered excellent customer service
• Maintained hygiene standards across kitchen and dining areas
• Prepared food and rotated stock according to health and safety guidelines

Volunteer Teaching Assistant - Mary Elliot School - Walsall

(2015-01 - 2015-12)

• Supported Key Stage 3 students with physical and learning disabilities
• Assisted during class and lunchtime activities

Warehouse operative - SOFTEK Shipping Solutions - Walsall

(2012-01 - 2015-12)

Part-time work at an international shipping company

• Stacked boxes, weighed parcels, and loaded lorries
• Ensured the safe and secure handling of shipments