Michael Harris

Experienced and dedicated First Line Manager with 15 years of management experience at GXO, progressing internally from Picker to Trainer, Team Leader and into Management. Graduated in 2022 with a 2:1 in the Chartered Manager Degree Apprenticeship (CMDA) from Sheffield Hallam University. Strong background in continuous improvement (Lean, Six Sigma Yellow Belt), operational leadership, and safety compliance.

Known for outstanding work ethic, reliability, and the ability to step up and lead full-site operations in the absence of the Shift Operations Manager. Experienced in accident investigations, near-miss reporting, safety conversations and running conduct and disciplinary meetings.

First Line Manager / Acting Shift Operations Manager at GXO (2010-05 – Present)

Lead day-to-day operations across multiple logistics departments ensuring safety, efficiency and performance targets are achieved. Act as full-site lead when covering the Shift Operations Manager, responsible for all operational decisions, staffing and escalation management.

• Lead day-to-day operations across multiple logistics departments ensuring safety, efficiency and performance targets are achieved
• Act as full-site lead when covering the Shift Operations Manager, responsible for all operational decisions, staffing and escalation management
• Conduct accident and incident investigations, completing root cause analysis and implementing corrective actions
• Carry out near-miss reporting, safety conversations and enforcement of safety standards on the warehouse floor
• Lead conduct investigations and disciplinary meetings in line with HR and company processes
• Manage recruitment, training, rota planning, performance reviews, and return-to-work processes
• Deliver continuous improvement initiatives using Lean, Six Sigma and DMAIC
• Produce detailed reports and performance insights using Excel, Oracle and WMS
• Delivered ACAS-accredited Equality & Diversity training to 350+ employees
• Coach and mentor colleagues to maintain a positive and productive working environment

Picker → Trainer → Team Leader at GXO (2005-05 – 2010-04)

Progressed from Picker to Trainer and Team Leader based on performance and leadership potential. Delivered operational training, ensuring team productivity and accuracy.

• Progressed from Picker to Trainer and Team Leader based on performance and leadership potential
• Delivered operational training, ensuring team productivity and accuracy
• Assisted in team coordination and day-to-day workflow planning

BA (Hons) Chartered Manager Degree Apprenticeship (CMDA) in Management – Sheffield Hallam University (2018-09 – 2022-06)