Michael Joseph

Information Security Systems Analyst with hands-on experience in IT support, security operations, and technical troubleshooting across diverse environments. Skilled in incident response, system maintenance, and delivering high-quality customer service in fast-paced settings. Demonstrates strong analytical thinking and problem-solving abilities, with a focus on improving system performance, ensuring data confidentiality, integrity, and availability.

A proactive and adaptable professional with a proven ability to manage competing priorities, build relationships, and contribute effectively to team and organisational goals.

IT Field Service Engineer - EMMCV Limited - Essex

(2022-12)

• Deliver on-site technical support and break-fix services for laptops, desktops, tablets, printers, and servers.
• Install, configure, upgrade, and maintain IT hardware and systems across client environments.
• Diagnose and resolve technical faults efficiently, minimising downtime and disruption.
• Maintain high customer satisfaction through effective communication and timely issue resolution.
• Manage inventory, parts replacement, and returns within SLA deadlines.

Logistics Coordinator - Michael J Services - Essex

(2022-06 - 2022-12)

• Coordinated end-to-end logistics operations, ensuring timely and cost-effective delivery of goods.
• Managed procurement processes, including supplier negotiation and cost optimisation.
• Led sales and marketing initiatives to drive business growth.
• Produced sales forecasts and managed inventory planning.

Customer Service Advisor (HMRC) - Brook Street - Essex

(2020-11 - 2022-06)

• Handled high-volume customer enquiries, providing accurate and professional guidance.
• Resolved issues using internal systems and data-driven decision-making.
• Maintained and updated customer records with a high degree of accuracy.
• Supported administrative processes to improve service delivery.

Self-Employed / Business Owner - MOJ Enterprises - Essex

(2013-06 - 2020-11)

• Conducted IT audits and contributed to system and process improvement initiatives.
• Managed logistics, procurement, sales, and marketing operations.
• Analysed sales performance and implemented strategies to improve revenue.
• Negotiated supplier contracts and maintained strong business relationships.

Scheme Manager - Beacon Youth Trust (L&Q) - London

(2013-06 - 2014-01)

• Managed building access control and ensured security compliance.
• Oversaw fire safety actions, health & safety monitoring, and incident management.
• Coordinated with residents, contractors, and care professionals.
• Managed rent collection, arrears, and service charges.

Security Analyst / IT Support - Ashdown Group - London

(2010-06 - 2013-05)

• Developed and maintained incident response plans and security procedures.
• Conducted data analysis to identify risks and recommend system improvements.
• Supported internal audits, compliance checks, and security reviews.
• Assisted with business continuity planning and testing.
• Provided IT support, including installation, configuration, and troubleshooting.

Resident Warden - JBG Housing Trust - London

(2009-01 - 2010-05)

• Ensured property security and monitored emergency systems.
• Conducted safety inspections and coordinated maintenance activities.
• Managed tenant relations, including arrears and housing support.

Customer Service Representative - Proactive Recruitment Services - London

(2006-07 - 2009-01)

• Delivered customer support and resolved enquiries efficiently.
• Escalated complex issues and ensured high service standards.

BSc (Hons) - Information Security Systems - University of East London (2010 - 2013)