Retail Security Officer at Mitie Security (2026-03 – Present)
- Conducted regular patrols of the sales floor, stockrooms, and external areas to prevent theft, vandalism, and unauthorized access.
- Operated and monitored CCTV systems, identifying and reporting suspicious activity in accordance with company procedures.
- Responded promptly to security incidents, emergencies, and customer concerns while maintaining a professional and calm demeanour.
- Delivered excellent customer service by assisting customers and providing a visible security presence.
Security Team Leader at Asda (2021-09 – 2026-03)
- Lead and manage the in-store security team, including recruitment, training, rota management, and holiday scheduling
- Regularly cover Duty Manager responsibilities, overseeing daily store operations, staff deployment, replenishment, and cash float procedures
- Act as a central point of contact for internal and external calls, responding to customer and colleague enquiries professionally and efficiently
- Conduct internal investigations using CCTV and in-house systems, producing detailed written reports and liaising with police where required
- Deliver a visible security presence while maintaining high standards of customer service and asset protection
Door Supervisor at Professional Security / Sidewinder Security (2022-08 – 2025-06)
- Maintain a professional security presence within licensed premises, managing access control, queue systems, and crowd safety
- Carry out ID checks, personal and property searches in line with licensing and legal requirements
- Conduct internal patrols, monitoring customer behaviour to ensure the safety of patrons and staff
- De-escalate conflict situations calmly and effectively, escalating to physical intervention only when necessary and proportionate
- Secure premises at close of trade and complete incident and occurrence documentation
Security Colleague at Asda (2017-10 – 2021-09)
- Operated front-of-store security and reception duties, acting as the first point of contact for customers and colleagues
- Monitored CCTV systems and responded effectively to theft, disturbances, and high-pressure incidents in accordance with company procedures
- Conducted daily internal and external security checks to ensure compliance with safety and security standards
- Supported store opening and closing procedures, including fire exits, key control, and car park security
Loss Prevention Assistant at Debenhams (2018-11 – 2018-11)
- Maintained a visible presence across store entrances and shop floor to deter theft while remaining approachable to customers
- Monitored CCTV systems and managed incidents of attempted theft professionally
- Liaised with retail park security and police authorities when required
- Completed routine compliance checks relating to health, safety, and fire regulations
Night Security Colleague at Asda (2016-08 – 2017-10)
- Sole overnight responsibility for store security, including CCTV monitoring, patrols, and opening/closing procedures
- Managed incidents independently using clear communication and sound judgement
- Supported stock replenishment to tight deadlines while maintaining accuracy and attention to detail
- Delivered consistent customer service to overnight customers in a safe and professional manner
