Michael Lawrence
Psychology Graduate
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About
Degree: Bachelor of Science in Psychology
Grade: Second Class Honours, Upper Division (2:1)
Institution: University of Central Lancashire (UCLan)
Year of Graduation: 2024
Experience
Professional Experience
I have a robust background in customer service, administrative roles, fraud investigation, and volunteer work, complemented by public speaking and advisory responsibilities.
Customer Service: Extensive experience handling diverse enquiries, resolving issues, and ensuring high customer satisfaction.
Administrative Officer (DWP - Universal Credit): Current Managed claims, processed sensitive information, and ensured regulatory compliance with precision and efficiency.
Fraud Investigation: Conducted thorough investigations, analysed data, and collaborated to identify and address fraudulent activities.
Volunteer Work: Actively engaged with local and national charities, organising events, fundraising, and supporting community initiatives.
Public Speaking and Advisory: Experienced in public speaking and advising governing authorities on minority issues, providing insights and recommendations for inclusivity and equity.
My professional journey reflects a commitment to service, integrity, and community engagement, making me a valuable asset to any organisation.
Education
Bachelor of Science in Psychology (2:1) University of Central Lancashire (UCLan), 2024
Graduated with a Second Class Honours, Upper Division, gaining in-depth knowledge of human behavior, cognition, and mental health.
