Michael Maghruos

Honours Bachelor's Degree in Health Sciences with a Minor in Psychology, University of Ottawa. Five years of working experience as a health care receptionist at dental and medical offices. Excellent communication and interpersonal skills gathered through 8 years of work experience.

Member of the Health Promotion Team at the University of Ottawa. Fluent in English (Native language), Advanced French (15 years), and Advanced Arabic (10 years). Proficient in Microsoft Office, Adobe platforms, SPSS, Covidence, Zotero, and literature reviews with Data Entry experience.

Dental Receptionist at White Cedar Dental Care (2022-06 – 2025-08)

• Checked patients in and out, ensuring accurate documentation in their charts.
• Scheduled, confirmed, and managed appointments using AbelDent dental software.
• Verified patient insurance coverage and processed payments for dental procedures.
• Answered phone calls and emails, providing information about services, procedures, and clinic hours.

Medical Receptionist at TrueMedica Health Clinic & Pharmacy (2021-01 – 2022-08)

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Managed patient scheduling, verified insurance coverage, and processed billing using Accuro EMR software.
• Greeted patients on arrival, checked them in, and prepared their medical histories for their doctor's appointment.
• Maintained organized medical records and ensured patient confidentiality.

Veterinary Receptionist at Twin Lakes Veterinary Hospital (2022-06 – 2022-08)

• Greeted clients and their pets with care and professionalism, creating a welcoming environment.
• Scheduled and confirmed veterinary appointments, surgeries and follow-ups.
• Processed payments, updated patient files, and maintained accurate records in the EzyVet system.

Honours Bachelor's Degree in Health Sciences with a Minor in Psychology – University of Ottawa (2026-06)