Michael Ncube

I am a 5X certified professional holding certificates in Salesforce Administrator, Platform App Builder, Salesforce Advanced Administrator, Sales Cloud Consultant, and Certified Service Cloud Consultant. With my 4 years of experience working in the financial sector and my 1 year in the automotive industry, along with my 3 years of experience in a call center environment and my 12 years in the courier and logistics sector, I am confident that I have the transferable skills and qualities to excel

Volunteer Salesforce Administrator, Blaze Your Trail, Australia

• Attended and actively participated in 2 hour long daily class sessions on project reviews • Created various Roles, Profiles, and Page Layouts based on the organisation requirements • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD etc. • Researched, tested, and implemented new automation solutions which • saved the end users time by more than 50% • Implemented Salesforce Survey to gather and analyse customer feedback • Gained a strong understanding of Salesforce’s NPSP App and its integration with the platform

Salesforce Administrator, Platform App Builder, Salesforce Advanced Administrator, Sales Cloud Consultant, and Certified Service Cloud Consultant certifications