Michael Sutton

A dedicated and highly motivated Horticultural Manager with over 20 years of experience in retail, team leadership, and operations management. Proven track record of driving store performance, ranking within the top 10 of 46 stores during peak periods. Expert in conflict resolution, stock management, and building high-performing teams. Committed to maintaining high standards of professionalism while delivering exceptional customer service.

Horticultural Manager - Tickhill Garden Centre - Doncaster

(2025-04)

• Manage a team of horticultural experts to ensure daily retail readiness and premium presentation of the garden department
• Oversee item ordering and daily delivery logistics, providing cross-departmental support for heavy-item customer assistance
• Act as the designated Duty Manager in the absence of the General Manager and Supervisor

Industrial Cleaner - Lex Hygiene / Blue Whale SWS - Doncaster

(2025-02 - 2025-04)

• Managed a high-volume solo window cleaning schedule of 18–25 properties per day using specialized industrial equipment
• Collaborated on complex team cleans for industrial vents, kitchens, and roofs, adhering to strict safety and excellence standards

Store Manager - Menkind - Doncaster

(2024-09 - 2025-02)

• Led the store to achieve high single-digit rankings out of 46 locations within the first month of opening
• Recruited, motivated, and nurtured staff to ensure high productivity and a positive employee experience
• Directed all aspects of general management, including cash handling, conflict resolution, and relationship building with local executives

Assistant Manager / Store Support Supervisor - Pagazzi Lighting Ltd - Sheffield/Doncaster

(2015-05 - 2024-09)

• Maintained extensive technical knowledge of electrical and lighting products to drive sales
• Independently managed the mirror and art department, overseeing merchandising, quality control, and storage
• Managed the stockroom, including weekly counts, daily delivery processing, and expert use of the company computer system

Retail Store Manager - Urban (Sportz LTD) - Doncaster

(2014-12 - 2015-05)

• Successfully oversaw a month-to-month increase in store turnover through effective staff management and merchandising
• Liaised with centre management to implement offers and strategies to increase footfall and trade

Retail Supervisor - Cotton Traders Ltd - Doncaster

(2013-10 - 2014-11)

• Deputised for the Store Manager, handling company conference calls and daily trade reports

GNVQ - Computer Studies / Art and Design - Balby Carr School, Doncaster (1996 - 2003)