Michael Swales

Experienced Healthcare Compliance and Onboarding Manager with over four years of progressive leadership experience within the healthcare recruitment sector. Proven track record of building and managing compliance functions, leading teams through successful audits, maintaining exceptional regulatory standards, and delivering efficient onboarding processes for healthcare professionals. Skilled in candidate onboarding, compliance management, audit preparation, client relationship management, safeguarding requirements, DBS processing, right-to-work verification, training compliance, and team leadership.

Seeking a new opportunity within healthcare compliance, onboarding, workforce management, or healthcare operations.

Head of Onboarding & Compliance - Hippo Staffing Solutions

(2025-05)

• Lead the onboarding and compliance function for a growing healthcare recruitment start-up.
• Manage end-to-end onboarding processes for healthcare professionals.
• Ensure all candidates meet regulatory and client-specific compliance requirements.
• Conduct right-to-work checks, DBS verification, training compliance, referencing, and document auditing.
• Work closely with NHS and care sector clients to fulfil onboarding requirements.
• Develop and improve compliance processes to support business growth.
• Support recruitment consultants and management teams with workforce compliance strategy.

Compliance Manager - Cucumber Recruitment

(2025-01 - 2025-04)

• Managed the compliance department and supervised compliance team members.
• Led the organisation through successful client and regulatory audits.
• Maintained compliance standards across large volumes of healthcare candidates.
• Implemented process improvements to improve onboarding efficiency and compliance accuracy.
• Worked directly with clients and care homes to resolve compliance requests and urgent staffing requirements.
• Produced compliance reports and monitored departmental KPIs.

Compliance Team Leader - Cucumber Recruitment

(2023-10 - 2024-12)

• Led a team of compliance administrators responsible for healthcare candidate onboarding.
• Provided coaching, training, and performance management.
• Conducted quality assurance checks and ensured compliance standards were maintained.
• Assisted management with audit preparation and process development.

Compliance Administrator - Cucumber Recruitment

(2022-02 - 2023-09)

• Processed candidate compliance documentation for healthcare workers.
• Verified DBS certificates, references, training records, and right-to-work documentation.
• Ensured candidate files met client and regulatory requirements before placement.
• Maintained accurate compliance records and onboarding documentation.

Customer Care Advisor - PayStream

Provided customer support to contractors, managed account information, resolved payroll queries, and maintained accurate records.

Administrative Assistant / Sales Assistant - River Island

Administrative and customer service responsibilities including cash management, compliance checks, store administration, and customer support.

Wellacre Academy

Wellacre Academy Sixth Form