Michael

Reliable, customer-focused individual with hands-on experience across retail, hospitality, warehouse and administrative-style settings. Comfortable handling face-to-face enquiries, cash transactions and stock systems, as well as managing correspondence and records accurately. Confident building rapport with customers and colleagues, resolving issues calmly under pressure, and picking up new systems quickly.

Available immediately and open to full-time or part-time hours, looking to bring energy, organisation and strong communication skills to an in-person customer service, retail or office role.

Cafe Assistant at Cafe (2026)

• Provided fast, friendly customer service, handling orders and payments accurately under time pressure and against busy-period targets
• Multi-tasked across several customer requests at once without errors, staying organised during high-volume periods
• Kept accurate track of stock and supplies throughout each shift, supporting smooth day-to-day operations

Waiting Staff / Waiter at Bikini Beach (2025)

• Communicated clearly with customers to understand their needs and resolve issues on the spot
• Built rapport quickly with new customers, consistently earning positive feedback
• Worked flexibly and reliably across shifts as part of a coordinated team

Warehouse Operative at Pyramid Warehouse (2025)

• Picked, packed and processed online customer orders accurately and efficiently using handheld scanners and stock systems
• Worked independently to keep inventory records accurate and up to date, reducing errors in order fulfilment
• Followed health & safety procedures and process consistently in a fast-paced, structured environment

DM Setter / Customer Enquiries Support at Content Creator (2024-11 – 2025-01)

• Managed a high volume of inbound and outbound customer messages, responding promptly and professionally in writing
• Handled enquiries and requests, keeping accurate records of conversations and follow-ups
• Developed strong written communication skills and attention to detail through consistent daily correspondence

Customer Service Representative (Door-to-Door) at Emerald Green Energy (2024-08 – 2024-10)

• Engaged directly with members of the public face-to-face, explaining products clearly and answering questions on the spot
• Handled queries and objections calmly and professionally, building trust quickly with new customers
• Worked flexibly and independently across a variety of locations, staying organised and target-focused throughout

A Levels in Drama & Theatre, Psychology, Film Studies – Wigston College, Leicester (2022 – 2024)

GCSEs in English Language (7), English Literature (7), Maths (5) – South Wigston High School, Leicester (2017 – 2021)