Michaela Bila

Organised and detail-focused professional with over three years of experience in fast-paced operational and customer-facing environments. Strong transferable experience in data entry, record keeping, stock and inventory systems, customer communication, reporting and administrative support. Confident using Microsoft Word, Excel, Outlook and PowerPoint, with a methodical approach to handling information accurately, managing competing priorities and meeting deadlines.

Reliable, adaptable and professional, with strong communication and problem-solving skills. Now seeking an Administrative Assistant, Office Administrator or Customer Service Administrator position where I can contribute to an efficient and well-organised workplace.

LEGAL COSTS ASSISTANT - Partners in Costs - Doncaster

(2025-08 - 2025-09)

• Provided administrative support within a professional legal environment, handling documentation and case-related information.
• Assisted with the processing and organisation of legal costs documentation.
• Maintained accurate records and updated information using internal computer systems.
• Handled confidential information with professionalism and attention to detail.
• Supported colleagues with day-to-day administrative tasks and helped ensure work was completed accurately and efficiently.
• Communicated professionally with colleagues and followed established procedures and processes.
• Worked to deadlines while managing multiple administrative tasks and maintaining accuracy.

RETAIL ASSISTANT - Beauty Outlet - Doncaster

(2022-11 - 2023-01)

• Provided professional customer service in person and over the telephone, responding to enquiries and resolving issues promptly.
• Maintained accurate stock information and checked product availability to support efficient day-to-day operations.
• Updated and checked product labelling, ensuring information was accurate and clearly presented.
• Worked closely with management to resolve customer issues and communicate important information effectively.
• Maintained organised stock areas and displays, helping to ensure an efficient and professional working environment.
• Managed multiple responsibilities in a busy customer-facing environment while maintaining accuracy and professionalism.
• Followed company procedures relating to health, safety and hygiene.

WAREHOUSE OPERATIVE - Next - Doncaster

(2019-07 - 2022-07)

• Accurately processed and recorded incoming and outgoing stock using internal computerised systems.
• Completed regular data entry and system updates, ensuring stock and product information remained accurate.
• Checked and updated product pricing and inventory information with a strong focus on accuracy.
• Assisted with compiling daily information and reports relating to stock levels and warehouse activity.
• Liaised with colleagues and other departments to coordinate stock requirements and ensure tasks were completed efficiently.
• Prioritised workloads according to operational requirements and consistently worked to deadlines.
• Identified discrepancies and communicated issues to relevant colleagues to support accurate stock records.
• Worked effectively in a fast-paced environment where accuracy, reliability and time management were essential.
• Followed established procedures and maintained a high standard of organisation when handling stock and system information.

BA (Hons) - Criminology and Psychology - SHEFFIELD HALLAM UNIVERSITY (2025)

A-Levels - NEW COLLEGE DONCASTER (2020)

GCSEs - HALL CROSS ACADEMY (2018)