Michaela Meyers

I have my bachelor’s degree in psychology, which has allowed me to learn how to work with many different types of people and cultures. My work experience with Disney has given me experience with guest services, on-the-spot problem-solving with viable solutions, and addressing guest concerns in a fast-paced high-volume environment. As a Resort Sales Associate, I have worked on a Team and attained vast knowledge about all the Walt Disney World Resorts, Parks, and services while working there.

Over my career with the YMCA I was responsible for planning the Mission Markets, which enabled up to 20 vendors to attend and market their small businesses. I also provided community outreach to the businesses local to the YMCA to promote YMCA services. I also worked customer service as a membership advisor.

I am professional and passionate about everything I am tasked with. I am happy to work flexible hours to suit the needs of the job I am given to do.

I am a loyal employee and ready to take my career to the next level. I am confident I can bring my Disney & YMCA experience to any company and grow more. I am well-rounded and understand different cultures.

My mother is from England and I am a British Citizen. I recently moved from the USA to here to look to expand my horizons even further and bring my knowledge I have gained in the US to England. I also lived for three years in Italy as a child.

Aside from those three years I was born and raised in Tampa, Florida. I believe knowing and believing in a company’s culture along with its mission and purpose is an integral and important part of an employee’s reason to work anywhere.

Member Experiences Advisor

Spurlino Family YMCA | Gibsonton, FL, USA | January 2024 - October 2024

• Leads the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement
• Supports membership enrollment including meeting/exceeding established goals
• Manages daily business and administrative functions including reporting, collection, sales, and cash handling
• Facility walk-throughs, facility audits, engaging with members, assist programs, safety or leadership representative
• Assists with onboarding new membership associates
• Organises and facilitates monthly market, including all administrative work needed and communicating with vendors

Disney Resort Sales Associate

Walt Disney World | Tampa, FL, USA | February 2022 - July 2023

• Provides comprehensive information about The Walt Disney World Resort using numerous software applications during the process
• Provides Guest Service when problems and concerns arise and help find solutions with Guests and Cast Members
• Engages with Guest needs by answering questions, giving directions and providing other information about the theme park or surrounding areas
• Builds and maintains relationships with Guest and Cast Members from all lines of business to provide excellent service to Guests & Cast
• Meets required departmental metric expectations including productivity goals
• Creatively finds solutions to Guests' requests to enhance their vacation experience
• Maintains discretion and Guest confidentiality
• Works alongside other cast members as a team
• Flexible work schedule

Welcome Center Representative

Spurlino Family YMCA | Gibsonton, FL, USA | May 2021 - January 2022

• Greets all members and guests, high-volume, 500-600 per day, in an enthusiastic manner
• Checks and scans membership cards and resolves any problems that may arise during this process
• Registers and assists guests and provides information concerning the branch hours, facilities, etc
• Monitors guest usage of branch facilities to ensure compliance with guest policies
• Provides members with information concerning Association and branch programs and services
• Conducts tours of the facility for new and prospective members and provides information concerning available programs and services
• Receives comments, complaints and or suggestions; opinion card presented to member if appropriate or forwards information to Welcome Center Supervisor for follow-up
• Registers 5-10 new members per day and provides information and temporary membership card
• Handles membership terminations including completion of exit survey
• Flexible work schedule

Event Planning Management CCC

Hillsborough Community College | Ruskin, FL | 12/2024

Bachelor of Arts : Psychology

University of South Florida | Tampa, FL

Associate of Arts : General Psychology

Hillsborough Community College | Ruskin, FL