Project Manager – EU 3P Transportation Programme (Contract) at AMAZON EUROPE (2025-09 – 2026-02)
Led pan-European transportation improvement across Amazon's third-party carrier network, coordinating 15 key stakeholders across multiple markets. Managed process, technology and governance workstreams supporting improved carrier performance, customer experience and a programme targeting £15m in potential annual savings.
- Delivered a carrier claims reduction programme with up to £15m annual savings potential, designing and rolling out Amazon's Carrier Investigations process across UK and EU carrier partners.
- Led implementation of a Proof of Delivery integration solution, providing customers with real-time access to delivery evidence and contributing to an estimated £2m reduction in customer service costs.
- Improved customer experience through AI-driven automation initiatives, reducing customer contact volumes by 30% while accelerating enquiry resolution and support efficiency.
- Established data-driven performance management across EU carriers, designing BI dashboards and reporting frameworks that improved visibility, decision-making, user experience and carrier performance governance.
- Implemented governance, reporting and performance-control frameworks that improved visibility of operational risks, accelerated issue resolution and strengthened delivery execution across multiple markets.
Project Manager – Supply Chain Process & Technology Transformation (Contract) at BRAMBLES / CHEP EUROPE (2024-04 – 2025-06)
Led supply chain and technology transformation across EMEA, APAC and LATAM, coordinating Customer Experience, IT, Carrier Management and Operations. Owned end-to-end delivery and governance, driving improvements in logistics performance, data quality and technology adoption.
- Improved master data accuracy by 37% through delivery of a multi-regional remediation programme across EMEA, APAC and LATAM.
- Improved ETA accuracy by 7% through planning optimisation and cross-functional operational improvement initiatives.
- Increased carrier platform adoption by 8% through structured onboarding, integration and stakeholder engagement.
- Established reporting frameworks and performance controls across a three-region transformation programme, improving visibility, governance and decision-making across Customer Experience, IT, Operations and Carrier Management teams.
- Translated supply chain requirements into scalable technology solutions, improving operational performance visibility and customer experience.
Project Manager – Supply Chain Master Data Transformation (Contract) at UNILEVER UK & IRELAND (2023-05 – 2024-01)
Led cross-functional master data transformation across SAP, TPM and Anaplan, strengthening governance and data consistency across operations associated with £700m in annual revenue.
- Established end-to-end programme governance supporting operations associated with £700m in annual revenue, improving senior leadership visibility of risks, dependencies and delivery priorities.
- Strengthened master data governance and ownership across multiple business functions, improving data consistency and supporting more effective operational decision-making.
- Aligned 20+ cross-functional stakeholders across SAP, TPM, Anaplan to implement standardised master data governance practices and improve process consistency.
- Identified and addressed business process and system performance gaps, reducing operational risk and improving programme control across a complex transformation environment.
- Implemented structured programme controls including executive reporting, action tracking and governance controls, improving decision support across a high-profile transformation programme.
Supply Chain Operations Manager (Contract) at UNILEVER INTERNATIONAL (2021-05 – 2023-04)
Led Supply Chain Operations Excellence and Customer Development across UK and offshore operations, managing 10–15 team members and supporting £120m in annual sales across customer operations, CRM, order-to-cash and NPD.
- Led the rollout of Salesforce CRM across 100+ order-to-cash customers, improving adoption, data governance and process consistency across customer operations.
- Improved cash profitability across a £120m sales portfolio through enhancements to payment collection, order accuracy and claims management processes.
- Delivered cross-functional new product development projects from concept to launch, coordinating supply chain, commercial and operational teams to support successful market introductions.
- Strengthened collaboration between Sales, Customer Service and Supply Chain functions, improving operational execution and customer service performance.
- Led a multi-location Operations Excellence and Customer Development team, driving process improvement and operational consistency across UK and offshore operations.
Senior Supply Chain Planning & Operations Lead at GATEGROUP EUROPE (2013-08 – 2020-08)
Led planning, customer service, contract management and performance across 50+ production units and five 3PL providers, with responsibility for demand and supply planning across 500+ bespoke perishable products.
- Contributed to revenue growth from £6m to £35m over five years, including the successful launch of a direct-to-consumer channel offering more than 200 products.
- Reduced inventory costs by 20% while improving service levels from 97.2% to 99.7%, delivering significant improvements in both cost efficiency and customer service performance.
- Maintained 99% product availability across 50+ production units and five European 3PL providers, ensuring consistent service delivery across a complex international supply network.
- Implemented a cross-functional S&OP framework, aligning Commercial, Customer Service, Procurement, Operations teams through structured planning governance, executive reviews and KPI-driven decision-making to improve demand visibility, inventory control and service performance.
- Led demand, supply and inventory planning while building and managing customer and 3PL partner relationships to maintain SLA performance, optimise working capital and support periods of significant business growth and operational change.
E-commerce Fulfilment Manager (Contract) at EVANS CYCLES (2011-11 – 2013-05)
Led e-commerce fulfilment, customer order management and supply chain operations, supporting 450,000 annual B2C orders and managing a £3.5m logistics budget across warehouse, carrier and fulfilment operations.
- Delivered £220k annual logistics savings through WMS, e-commerce and Metapack integration across a £3.5m logistics budget.
- Managed fulfilment for 450,000 annual B2C orders, improving delivery performance, availability and customer experience.
- Led a fulfilment-centre relocation, restructuring teams of 7 direct and 45 indirect reports while improving warehouse performance.
- Streamlined order management processes through collaboration with Customer Service, IT, Supply Chain and Logistics teams.
- Implemented digital fulfilment solutions improving carrier visibility, scalability and operational efficiency.
