Michelle Carrington-Porter

I am currently working for Medstrom in the customer service department I have gained good product knowledge and I pick up hints and tips regarding Medstrom equipment from the clinical team on a daily basis. A highly motivated and reliable call centre operative with years of experience in a variety of customer service and patient facing job roles. Focused on providing a first class customer and patient experience and resolving any queries, complications or issues that may arise.

An excellent communicator with a confident telephone manner and a natural affiliation to customer needs. An enthusiastic approach combined with a genuine warmth and dedication to customer satisfaction inspires confidence in the customer and among colleagues.

Customer Service Team Member - Medstrom - Head Office Derby

(2022-09)

• answering the phone and dealing with customer enquiries, ordering equipment for patients, assessing if we need to involve clinical staff with product selection, suggest certain products for patients based on their needs

Permanent NHS - NHS 111 - Derby

(2015-08 - 2021-09)

• answering calls, going through a series of questions and assessing patients, involving clinical input where needed, Perform CPR over the phone and help talk through mental health crisis' signpost patients to help and report any concerns

Support Worker - NHS - Burton-on-Trent, Staffordshire

(2013-05 - 2015-08)

• Caring for patients in there own homes, supporting them to gain confidence after a long hospital stay, I was in charge of ordering and sourcing assistive technology for patients when needed and finding solutions for patients issues
• Assessing the practical and emotional needs of clients and drawing up appropriate care plans
• Providing emotional support by talking to clients and listening to their problems and concerns
• Assisting with domestic tasks such as cooking, cleaning, washing and shopping
• Training clients in life skills
• Helping clients budget and handle money
• Advising clients on practical issues
• Helping clients apply for disability grants and other financial benefits
• Making case notes and completing appropriate log books
• Accompanying clients in meetings with other agencies and healthcare professionals
• Collating data and statistics and undertaking administrative duties
• Working with clients' families to help them support clients in the most effective way possible
• Liaising with other support workers, social workers and relevant members of the healthcare profession

Accident and Emergancy Assistant - NHS - Derby

(2011-05 - 2013-05)

• restocking everything in the department, helping with patients when required and making sure relatives were cared for, get drinks and food for patients

Theatre porter - Nuffield health - Littleover, Derby

(2010-12 - 2011-05)

• cleaning the theatre equipment, reporting any faults, transferring patients from theatre to the ward and assisting in theatre when required

House wife - n/a

(2008-09 - 2010-12)

• caring for the children

Data Analyst - bombardier - burton on trent

(2007-07 - 2008-09)

• inputting data regarding jobs for the trains, arranging urgent repairs needed to be carried out before the train could go back into service over night

Store Manager Fashion - Reefer - Derby

(2000-10 - 2007-07)

• cashing up, sales figures, hiring staff, training staff, merchandising, key holder

SCIENCE - PSYCHOLOGY AND COUNCELLING - OPEN UNIVERSITY (2026)