Michelle Corrigan

Experienced and commercially focused Hospitality General Manager with extensive experience managing pubs, hotels and hospitality venues. A hands-on leader with a proven track record of driving sales, improving profitability and delivering exceptional customer experiences. Experienced in overseeing every aspect of hospitality operations, including Profit & Loss management, budgeting, payroll, recruitment, stock control, menu development, hotel operations, housekeeping, customer service, events, marketing and team leadership.

Successfully managed busy pub and hotel operations with full responsibility for daily business performance. Trusted to take over and improve multiple hospitality venues during management transitions, demonstrating strong leadership, commercial awareness and operational expertise. Known for increasing weekly and food sales, reducing stock losses and creating welcoming environments for both customers and staff.

Excellent customer service and communication skills, exceptional attention to detail and the ability to lead by example while remaining a hands-on member of the team. Able to work effectively under pressure while consistently delivering results.

FINANCIAL CONTROLLER & CRM ADMINISTRATOR - Gorilla Water Coolers

(2025-09 - 2026-07)

• Managed credit control and customer accounts.
• Used Xero for financial administration and accounting tasks.
• Acted as the first point of contact for customers.
• Processed customer orders accurately and efficiently.
• Monitored stock levels.
• Worked closely with warehouse staff and delivery drivers to ensure smooth operations.
• Oversaw and maintained the company's CRM system.
• Maintained accurate customer records.
• Resolved customer enquiries and account queries.
• Supported the financial and administrative functions of the business.

GENERAL MANAGER - Kingstanding Inn

(2023-09 - 2025-09)

Managed all aspects of a busy pub and hotel with full responsibility for daily operations and commercial performance.

• Full Profit & Loss responsibility.
• Payroll and budgeting.
• Recruitment, interviewing and staff training.
• Performance management and disciplinary procedures.
• Managing front of house and kitchen teams.
• Designing and developing food menus.
• Planning promotions and increasing sales.
• Managing social media and advertising.
• Booking DJs, bands and live entertainment.
• Organising weddings, christenings, wakes, parties and corporate events.
• Overseeing housekeeping operations.
• Ordering linen and hotel supplies.
• Managing room bookings using RoomMaster.
• Maximising room sales and occupancy.
• Delivering outstanding guest experiences.
• Stock ordering and stock control.
• Supplier management.
• Using EPOS systems.
• Health & Safety compliance.
• Licensing compliance.
• Increasing weekly sales.
• Increasing food sales.
• Reducing stock losses.

TURNAROUND GENERAL MANAGER - Various Hospitality Venues

Successfully brought in to manage and improve hospitality venues while permanent General Managers were recruited. Venues included: The Tiger Inn – Walsall, The Minerva – Essington, The Highlander – Bartley Green, No.1 – Quinton, The Minworth Club & Lodge – Minworth (Hotel)

• Managing daily operations.
• Leading and motivating teams.
• Maintaining service standards.
• Managing staffing and stock.
• Supporting business improvements.
• Ensuring smooth operational transitions.

BAR & RESTAURANT MANAGER - Bar 90 - Boldmere

Managed a busy breakfast and brunch restaurant before overseeing its transition into an evening cocktail bar.

• Managing daily operations.
• Supervising staff.
• Delivering excellent customer service.
• Preparing barista coffees.
• Managing stock.
• Supporting food and drinks service.
• Maintaining high presentation standards.

BAR SUPERVISOR TO MANAGER - No.1 Kingstanding

Progressed from bar staff into management through strong performance, reliability and leadership.

• Supervising staff.
• Stock control.
• Cash handling.
• Staff training.
• Customer service.
• Supporting the day-to-day running of the venue.

LONE PARENT ADVISER & MENTOR / RECEPTIONIST - Pertemps People Development Group

Worked alongside Jobcentre Plus helping lone parents gain employment. Initially joined as a Receptionist before being promoted to Lone Parent Adviser and Mentor.

• Booking appointments.
• Preparing CVs.
• Supporting job searches.
• Organising employability workshops.
• Arranging childcare, transport and refreshments.
• Mentoring lone parents.
• Liaising closely with Jobcentre Plus.
• Managing invoicing and programme finances.
• Maintaining accurate records.
• Supporting lone parents in developing the skills and confidence needed to find work.

FACILITIES COORDINATOR - DTZ – Property Maintenance

• Managed telephone enquiries.
• Organised meetings and functions.
• Liaised with site managers.
• Coordinated office activities.
• Completed general office administration.

ACCOUNTS ASSISTANT & STOCK CONTROLLER - Stainless Steel Services - Oldbury

• Used Sage Line 50.
• Managed customer invoicing.
• Dealt with telephone enquiries.
• Helped create a new computerised CRM system, moving the company from paper records to a computerised system.
• Managed company stock levels.
• Completed quality control duties.
• Supported financial administration.

INSURANCE ADMINISTRATOR - Findlay Littler & Associates

• Dealt with telephone enquiries and customers.
• Issued insurance quotations.
• Worked alongside the Chamber of Commerce.
• Completed general office administration.

TEAM LEADER - Staples Direct

• Managed and motivated a customer service team.
• Dealt with customer service enquiries.
• Worked towards and achieved targets.
• Supported, coached and motivated team members.
• Maintained high customer service standards.

OPERATIONS ADMINISTRATOR – TEMPORARY POSITION - Securicor

• Processed driver routes.
• Supported the smooth running of daily operations.
• Worked closely with management.
• Assisted with operational requirements and administration.

LEGAL ADMINISTRATIVE ASSISTANT - Roskell Davies Solicitors

Following work experience, I was offered weekend and school holiday employment.

• Reception duties.
• Answering telephone calls.
• Dealing with clients.
• General office administration.
• Typing and documentation.
• Supporting the office and legal team.
• Assisting with court-related administration.

GCSEs - General Studies - Great Barr Grant Maintained School (1992 - 1997)

A Level - Law, Psychology, Sociology, Media Studies - Great Barr Grant Maintained School (1992 - 1997)