Michelle James

Dedicated and skilled Senior Registered Behavior Technician with 2+ years of experience in crisis intervention and behavioral health. Proven track record in implementing effective crisis management strategies and developing safety plans to enhance client well-being. Expertise in conducting behavior assessments and collaborating with interdisciplinary teams to optimize patient outcomes.

Committed to providing compassionate support and fostering resilience in individuals facing mental health challenges.

Crisis Counselor Crisis Intervention at Crisis Text Line (2023-04-2026-10)

Creates safety intervention plans to ensure clients' safety. Communicate with supervisors, and escalate situations to emergency services as needed.

• Implemented effective crisis management strategies to stabilize high-risk situations and ensure patient safety
• Provided compassionate emotional support to individuals in distress, fostering resilience and coping skills
• Practiced active listening techniques to facilitate open communication and better understand patient concerns
• Formulated safety plans in collaboration with patients and families to mitigate risks and enhance well-being
• Navigated complex systems to refer patients to appropriate resources, ensuring access to vital services
• Performed comprehensive crisis assessments to evaluate immediate needs and determine suitable interventions

Senior Registered Behavior Technician (SRBT) at Behavioral Framework (2021-01 – Present)

Responsible for the safety and well being of clients and protecting clients' private and personal health information.

• Performed detailed behavior assessments to evaluate patient needs and inform treatment strategies
• Executed effective treatment plans to address the specific goals and challenges faced by patients
• Utilized diverse data collection techniques to monitor progress and outcomes in patient care
• Facilitated parent training sessions to equip caregivers with strategies for supporting their children's development
• Collaborated with interdisciplinary teams to enhance service delivery and optimize patient outcomes
• Managed crisis situations by employing de-escalation techniques and ensuring the safety of patients and staff

Bachelor's degree in Science in psychology – Purdue Global University (2022-05 – 2025-10)

Upper secondary education