Michelle Jenkins

I am a friendly, reliable, and hardworking Bar Manager with over 15 years of experience in the hospitality industry. I love to be in a customer facing role and always strive to go above and beyond to provide excellent customer service and create a friendly, memorable experience for both customers and my work colleagues. I take pride in myself and my job and always bring a smile, confident & pride to my role.

Bar Manager - The Acre

(2014-01)

Highly experienced in the management of a full public house team.

• Stock control
• Cashing up
• Organising weekly rosta
• Building steward and operations management
• Organise staff holiday entitlement
• Key holder
• Paid supplier bills and managed routine financial responsibilities
• Maintained pub licence regulations and club rule book to ensure staff & customers act appropriately
• Held bank card for Club account and am solely responsible in paying supplier bills and managed routine financial responsibilities
• Organise live music & events for the full business year
• Trained, supported, and motivated staff to maintain high service standards
• Ordered and managed stock to maintain appropriate inventory levels
• Managed and supervised a team of six staff members
• Oversaw the daily operation of the bar to ensure excellent customer service
• Held the premises licence and ensured compliance with licensing regulations

Barista - M&S Cafe

(2013-01 - 2013-12)

• Barista (making coffee)
• Handling & serving food
• Good Health & hygiene practice
• Front facing customer service
• Keeping areas clean and closing down

Barista - Eat Windsor - cafe

(2011-01 - 2012-12)

• Barista
• Served food
• Maintained health and safety standards
• All other cafe duties accordingly

Bar Manager - The Blarney Stone

(2009-01 - 2011-12)

• Lead a full team of staff & cleaner
• License holder
• Stock
• Cashing up
• Ordering
• Paid suppliers
• Implemented entertainment
• Food and beverages hygiene adhered to

Bar Staff - The Fawn

(2006-01 - 2008-12)

This was my first job in which I was fully trained as a bartender, learning a full skill set to send me on my journey into the world of hospitality