Michelle Lawler

An enthusiastic and customer-focused Retail Supervisor with over 30 years' experience in retail, including 14 years with Sweaty Betty. Passionate about delivering exceptional customer service, leading successful teams, driving sales and creating engaging shopping experiences. Highly organised, approachable and confident working in fast-paced environments while maintaining outstanding standards.

Retail Supervisor - Sweaty Betty

(2011-06)

• Lead and motivate the team to deliver outstanding customer service.
• Drive sales through product knowledge and customer engagement.
• Visual merchandising to maintain premium brand standards.
• Manage deliveries, stock replenishment and inventory.
• Plan team rotas and support day-to-day store operations.
• Open and close the store, including banking procedures.
• Train and support new team members.

Sales Assistant - Lush

(2009-01 - 2011-06)

• Delivered exceptional customer experiences through demonstrations and product knowledge.
• Increased sales through personalised recommendations.
• Managed deliveries and maintained stock accuracy.
• Cash handling and banking responsibilities.

Surf Technician - O'Neill Surf Co

(2004-01 - 2009-06)

Worked in both the UK and Australia.

• Merchandising and product training.
• Organised equipment for sponsored athletes and events.
• Built strong relationships with stores and customers.

Session Hair Stylist - Self-employed

(1989-09 - 2003-12)

Worked as a freelance stylist across salons, fashion shows and television productions, developing exceptional customer service, creativity and the ability to perform under pressure.

GCSEs - King James's School