Michelle Lowe

An efficient, organised, and approachable administrator with over 30 years of experience providing a wide range of administrative and secretarial support. I possess excellent communication and interpersonal skills, a professional telephone manner, and extensive experience in audio typing. I thrive in busy working environments and enjoy taking on new challenges, consistently maintaining a high standard of work.

Equally effective working independently or as part of a team, I am committed to delivering a professional and efficient service. I am seeking to continue my career in a secretarial/administrative role within the Norwich area, where I can utilise my extensive experience and skills to support a busy department.

Secretary at Norfolk & Norwich University Hospital NHS Foundation Trust (2013-04 – Present)

I work as part of a small team of two, responsible for checking, processing, and distributing reports for all clinicians within the department. This role requires a high level of accuracy and attention to detail to ensure reports are completed correctly and issued promptly. I am used to managing a demanding workload, as we provide occupational health to 5 NHS Trusts, GP and Dentists, and external companies, working to tight deadlines.

This role requires excellent organisational skills, attention to detail, effective communication, and the ability to manage a varied workload while maintaining confidentiality and professionalism at all times.

• Checking and sending of reports via in-house G2 system in a timely manner to keep to KPI timeframes
• Completion of Ill Health Retirement Applications in a timely manner
• Process and record GP reports
• Dealing with queries via email and telephone in a professional manner
• The implementation of radiation medicals

Secretary/Receptionist at Wild & Co Financial Advisers (2002-01 – 2013-03)

I worked as part of a team of two responsible for the production and preparation of reports/letters for 5 Independent Financial Advisers.

• Preparing correspondence and documents from audio dictation to a high standard
• Meeting and greeting visitors to the office
• Answered and managed incoming calls while recording accurate messages
• Preparing external mail
• Coordinated hospitality arrangements
• Checking stationery levels and ordering new supplies

Administrator at Hewett School (1991-06 – 2001-04)

I began my career as an Office Junior, where I gained valuable experience in general office administration and developed strong organisational skills. Following this, I was promoted to the role of Clerical Assistant, providing administrative support and undertaking typing duties for one of the Deputy Heads. This position enabled me to develop my communication skills, attention to detail, and ability to work accurately within a busy office environment.

I was subsequently offered the position of Finance Assistant. In this role, I was responsible for placing orders and checking off orders as they were delivered, processing invoices for payment and general administrative duties, further developing my skills, accuracy, and ability to manage confidential information.

• Preparation of letters, minutes of meetings and lesson documents
• Dealing with queries from students, parents and teachers
• Placing orders for all school stationery and equipment
• Checking all deliveries against relevant paperwork
• Processing invoices for payment and sending off corresponding cheques on a weekly basis

– City College Norwich (1989 – 1991)

– Blyth Jex School (1984 – 1989)