Michelle Mercado

I am a hardworking, flexible and reliable person. I enjoy working with people. I am receptive and devoted person who delivers my service to customers. I enjoy working in teams as well as capable on working on my own. I am also eager to learn new skills and as well grow and adapt from the environment I am working with. I am currently looking for a job where I can fully apply my fresh knowledge and skills I have gained from past experiences.

Pharmacy Dispenser at Boots Lewisham (2018-10 – Present)

• Selling OTC medicines
• Delivering the technical aspects of dispensary by ordering medicines, labelling, dispensing, endorsing and collection of prescriptions
• Being able to use Nexphase to process, endorse and claim presciptions. As well order stocks
• Answering phone calls
• Booking people for Flu Jabs, Malaria Consultations etc.
• Signing up patients for Electronic Prescription Service
• Counting scripts at the end of the day
• Faxing and posting repeat prescriptions to surgeries
• Scanning to text patients to collect their prescriptions
• Helping people on shopfloor area for e.g. ordering through Boots.com
• Being able to use E-Pharmacy and Digital Pharmacy

Pharmacy Assistant at Amin Pharmacy (2016-09 – 2018-10)

• Greeting and assisting customers at the till with a friendly manner
• Selling Over The Counter medicines (OTC) by asking WHAMM questions and being able to refer any queries and problems to the Pharmacist
• Preparing monthly dosset or blister packs for Care Homes and GP surgeries
• Date checking every month on dispensing and shop floor area
• Answering phone calls
• I register patients who are eligible for the free Vitamin D
• Using the computer (ProScript) to enter new patients, to endorse prescriptions (FP10), to process EPS prescriptions and to check patient's medication record
• labelling medications
• signing received goods/deliveries, signing invoices, and returning unwanted products
• Listing and ordering stocks for dispensing and shop floor area
• Faxing repeat prescriptions to surgeries
• Calling surgeries to enquire and to chase up prescriptions when needed
• Putting stocks away and arranging them neatly on shelves
• Dealing with reps for ordering stocks that are needed for shop floor area such as Health Aid and Fortuna
• Taking and printing passport photos
• Maintaining the cleanliness of the pharmacy, by wiping the surface, vacuuming and mopping at the end of the day

Marketing Database Signup at LBC Express (2013-06 – 2014-08)

Approaching people at outdoor events and getting them to sign up to a marketing database for LBC, which is a shipping service.

Sales Assistant at Holland and Barrett (2012-03 – 2012-03)

Work experience placement. My main duty was to help the customers with their needs and to check and restock products on shelves, making sure that the products are available.

BTEC Level 3 Extended Diploma in Business in Business – Christ the King Aquinas (2014-09 – 2016-05)

GCSE in Multiple – Prendergast Ladywell Fields College (2010-10 – 2013-09)