Outlet Store Manager - Radley - South Normanton, Derby
(2025-06)
Unfortunately after almost a year working for the business the company is now closing all its retail stores. This is the only reason I am now searching for new employment.
- Improved store performance and profits by providing motivational and supportive environment, helping sales teams to exceed KPIs and targets.
- Coordinated visual merchandising, ensuring displays were attractive and aligned with current promotions.
- Merchandised displays to showcase new and popular items.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Conducted regular competitor analysis to stay ahead of market trends and adjust business strategies accordingly.
- Initiated community engagement programmes, strengthening the brand's local presence and customer loyalty.
- Led staff training on loss prevention techniques, resulting in a 40% decrease in shrinkage rates.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Prepared working schedules for staff based on contracted hours, company budgets and busy shopping periods.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- Managed daily operations of outlet store, overseeing staff schedules, inventory, and sales targets to maximise profitability.
- Analysed sales data to identify trends and opportunities for revenue growth, adjusting stock levels and promotions accordingly.
- Led by example, demonstrating outstanding customer service and salesmanship to inspire staff and build a loyal customer base.
- Trained new employees on store policies, customer service standards, and sales techniques, improving team performance and service quality.
Outlet Store Manager - Levis - Mansfield
(2014-12 - 2025-06)
An experienced branch manager with excellent people management and development skills. Responds well to a changing and challenging environment and relishes the chance to be instrumental in making new initiatives succeed. Dependable and ensures the job is done to agreed timescales. Enjoys being part of a team or working independently on own initiative. Always positive with a good sense of humour.
- Managed daily operations of outlet store, overseeing staff schedules, inventory, and sales targets to maximise profitability.
- Analysed sales data to identify trends and opportunities for revenue growth, adjusting stock levels and promotions accordingly.
- Led by example, demonstrating outstanding customer service and salesmanship to inspire staff and build a loyal customer base.
- Trained new employees on store policies, customer service standards, and sales techniques, improving team performance and service quality.
Store manager - Two Seasons - Derby
(2011-07 - 2014-12)
The running of a surf, ski and skate store, leading a small team achieve targets, offer excellent service thats scored us many 100% mystery shopper results. With the use of commercial reports from the till systems to analyse the floor for slow and best sellers, reporting structure, staff reviews involving KPIS and setting smart goals. Thinking of new staff incentives along with all the other managerial tasks. The reason I left the company was due to a large number of store closures
- Fostered a positive working environment, recognising and rewarding staff achievements to motivate and retain top performers.
- Implemented visual merchandising strategies to enhance product visibility and store aesthetics, driving customer engagement.
- Analysed customer feedback to identify areas for improvement, implementing changes to product offerings and service standards.
- Addressed customer complaints with empathy and professionalism, resolving issues to maintain high levels of customer satisfaction.
- Oversaw health and safety compliance within the store, conducting risk assessments and training staff on emergency procedures.
- Conducted regular stock audits to ensure accuracy of inventory records, minimising losses due to theft or damage.
- Coordinated in-store events and promotions, creating engaging shopping experiences that increased foot traffic and sales figures.
- Interviewed and recruited new staff members and coordinated comprehensive training following company policy.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
- Coordinated promotional events to increase customer footfall and promote new product launches.
