Michelle Mwaura

I am a reliable, hardworking, and customer-focused individual with experience in retail, hospitality, and customer service. Throughout my career, I have developed strong communication skills, confidence when interacting with customers, and the ability to perform effectively in fast-paced environments. My experience at Accessorize and Schuh helped me build excellent sales and customer service skills, including product knowledge, upselling, and handling cash and card transactions.

Progressing to a Duty Manager role at Accessorize further strengthened my leadership abilities. I am a positive, adaptable, and supportive team player who takes pride in delivering excellent service, maintaining high standards, and contributing to a productive workplace.

Sales Assistant / Duty Manager - Accessorize - Westgate

(2022-01 - 2026-01)

• Developed extensive product knowledge to assist customers and increase sales.
• Maintained an attractive and organised shop floor.
• Promoted current offers and promotions.
• Trained as an ear piercer.
• Supervised staff and supported daily store operations.

Retail Assistant - Primark

(2026-05 - 2026-09)

• Operated tills efficiently, processing cash and card payments accurately.
• Delivered excellent customer service, assisting customers with enquiries and purchases.
• Managed the fitting rooms by monitoring garment limits, organising returned items, and maintaining a tidy environment.
• Replenished stock on the sales floor to ensure shelves and displays remained fully stocked and visually appealing.
• Assisted customers in locating products, sizes, and styles to enhance their shopping experience.
• Maintained high standards of store presentation, cleanliness, and organisation.
• Worked collaboratively with team members to achieve daily store targets and provide a positive shopping experience.
• Handled busy trading periods while remaining friendly, efficient, and professional.
• Followed company procedures for cash handling, stock management, and health and safety.

Room Attendant / Receptionist - Travelodge - Oxford Peartree

(2023-09 - 2023-12)

• Prepared guest rooms to a high standard.
• Managed check-ins, check-outs, bookings and enquiries.
• Processed payments and provided excellent customer service.

Waiting Staff - Goldstar Recruitment - Oxford Colleges

• Provided high-quality food and beverage service at formal dinners, events, and daily dining services.
• Served students, fellows, staff, and guests in professional dining environments.
• Assisted with table setup, room preparation, and event breakdown.
• Maintained excellent standards of customer service and presentation.
• Followed food hygiene, health and safety, and service protocols.
• Worked efficiently under pressure while supporting colleagues to ensure smooth service delivery.
• Adapted quickly to different college environments and event requirements.

Waitress - The Plough - Wolvercote

(2022-06 - 2022-09)

• Provided excellent customer service.
• Took orders and communicated with kitchen staff.
• Served food and drinks and handled payments.

Sales Advisor - Schuh - Westgate

(2021-05 - 2021-08)

• Assisted customers and recommended products.
• Maintained shop floor standards.
• Handled cash and card transactions.

GCSEs - The Cherwell School (2016 - 2021)

A Levels - The Cherwell School (2021 - 2023)

BA - Criminology and Law - Coventry University (2024 - 2028)