Michelle Sutherland

Experienced administrative and customer service professional with a strong background in clerical support, account management, and public sector administration. Skilled in managing records, coordinating projects, handling customer enquiries, and supporting busy teams. Highly organised with excellent communication skills and strong knowledge of Microsoft Office systems.

Clerical Assistant - Glasgow City Council Education - Glasgow

(2025-08)

Provide administrative support within a busy nursery school environment.

• Maintain pupil records, attendance registers and confidential documentation.
• Handle enquiries from parents, carers and external organisations.
• Prepare and distribute letters, newsletters and school communications.
• Organise filing systems and manage incoming and outgoing mail.

Account Manager - SGN (Connections)

(2022-05 - 2025-08)

Managed gas connection projects for residential and commercial developments.

• Acted as main point of contact for developers, contractors and stakeholders.
• Prepared quotations, contracts and connection agreements.
• Coordinated with engineering and operational teams to deliver projects safely and on time.
• Maintained project documentation and progress reporting.

Receptionist - Newton Property Management - Glasgow

(2020-09 - 2022-05)

Managed high volumes of calls, emails and correspondence.

• Supported property managers with administrative tasks and record updates.
• Processed property sales documentation and maintained client records.
• Handled invoicing, filing and general office administration.

Contact Centre Sales Agent - Arnold Clark - Glasgow

(2019-03 - 2020-08)

Contacted customers to arrange vehicle servicing and MOT appointments.

• Provided product and service information while promoting additional services.
• Maintained customer records and processed payments securely.
• Worked towards individual and team sales targets.

Dispenser - Dicksons Pharmacy

(2016-01 - 2019-12)

Repairs Assistant - South Lanarkshire Council

(2007-01 - 2016-12)

Invoice Dispute Management Agent - IDMS on behalf of AT&T

(2001-01 - 2003-12)

HNC - Pharmaceutical Science - Stow College

HNC - Financial Record Keeping - South Lanarkshire College

Level 2 Award - Team Leading - CMI