Warehouse Manager (Part-Time Cover)
(2017-01 - 2025-01)
- Managed daily warehouse operations within a high-volume delivery and distribution environment.
- Coordinated inbound deliveries, parcel processing and external courier collections.
- Ensured accurate receiving, scanning, processing and dispatch of parcels.
- Maintained Health & Safety compliance and operational standards across warehouse activities.
- Supported operational continuity including technical troubleshooting and process support.
- Provided leadership and operational cover to maintain service delivery and workflow efficiency.
Office Manager - Koku-Ryu Martial Arts - Brigg
(2019-07 - 2022-01)
- Managed day-to-day club operations, administration systems and business processes ensuring smooth operational delivery.
- Oversaw membership administration, operational systems and customer service activities.
- Managed promotions and marketing initiatives to support member engagement and business growth.
- Coordinated ordering processes, stock requirements and sales activities.
- Led recruitment activities including onboarding and operational support.
- Maintained efficient management of all club operational processes and administrative functions.
- Supported continuous improvement across operational systems and service delivery.
Senior Group Manager (Part-Time) - Oriflame
(2008-01 - 2025-01)
- Managed customer orders, fulfilment, deliveries and end-to-end service processes.
- Handled cash management and banking activities.
- Coached and trained team members to improve performance.
- Built customer relationships and developed online sales channels.
- Coordinated product deliveries and customer fulfilment.
Logistics Coordinator / Executive Driver - NKL Automotive / BCA
(2013-10 - 2015-04)
- Coordinated daily transport operations for a driver fleet exceeding 100 drivers.
- Managed transport schedules, collections, delivery planning and operational documentation.
- Ensured compliance with operational procedures and Health & Safety requirements.
- Produced logistics reporting and supported operational planning.
- Delivered executive vehicle handovers for premium brands including Mercedes-Benz, Audi and BMW.
- Maintained high customer service standards across business and private clients.
Store Concession Development & Merchandising Manager (Temporary Contract) - Joe Davies (Manchester) Ltd - Nationwide
(2012-03 - 2013-01)
- Delivered nationwide concession development projects supporting new retail store openings and expansions.
- Planned and designed concession layouts to optimise presentation, customer flow and sales opportunities.
- Managed stock allocation and merchandising implementation across multiple retail locations.
- Worked closely with Store Directors to understand customer demographics and tailor product presentation accordingly.
- Conducted regular follow-up visits with in-store merchandising teams to maintain presentation standards and maximise performance.
- Monitored concession standards and implemented improvements where required.
- Reported directly to company directors on project progress, merchandising standards and operational delivery.
Store Manager - Swarovski - Leeds
(2011-07 - 2012-01)
- Managed operational performance, KPIs, merchandising standards and team development.
- Increased store turnover from £535k to £1.1m.
- Managed security, visual merchandising and performance targets.
Commercial Sales Manager - Harvey Nichols
(2008-02 - 2010-05)
- Managed multi-department operations and teams of 50+ employees.
- Managed annual sales performance of £4.2m.
- Coordinated operational planning across departments.
- Deputised for the General Manager when required.
Sales, Operations & Events Manager (Fixed-Term Contract) - Selfridges
(2007-08 - 2008-01)
- Led operational improvement and cultural change initiatives within a challenging Menswear department.
- Developed a cohesive and high-performing sales team, improving collaboration and performance standards.
- Worked cross-functionally with other departments to strengthen customer experience and increase cross-selling opportunities.
- Delivered a 15% increase in sales and profitability within six months through team development, operational improvements and commercial focus.
Assistant Department Store Manager / Buyer / Concession Manager - Esslemont & Macintosh - Aberdeen
(1996-02 - 2007-07)
- Managed a retail concession operation with responsibility for sales, merchandising, KPIs and budgets.
- Managed day-to-day concession performance with support of one part-time employee.
- Delivered customer service standards, sales performance and operational targets.
- Managed buying responsibility across Lingerie, Ladies Fashion covering three floors, and Millinery departments.
- Managed departmental sales performance, profit & loss, budgets and commercial targets.
- Led and developed a 30-person sales team.
- Managed supplier relationships, purchasing activities and stock procurement.
- Planned and delivered fashion shows, promotions and marketing initiatives to increase sales and customer engagement.
- Oversaw merchandising, stock control and inventory performance across departments.
- Analysed sales trends and customer demand to support buying decisions and profitability.
- Progressed into senior operational leadership role supporting overall store management.
- Regularly provided cover for the Store Director three days per week, ensuring operational continuity and management oversight.
- Supported management of a £39m annual store turnover operation.
- Managed Health & Safety compliance, KPIs, profit & loss, management teams and operational performance.
- Led managers and teams to deliver commercial, operational and customer service targets.
- Supported strategic planning and business performance reporting.
