Department Team Leader (Fitness and Projects) - Decathlon - Kaunas, Lithuania
(2022-09 - 2026-01)
- Managed end-to-end recruitment processes, including job advertisement, candidate selection, and conducting interviews.
- Oversaw hiring and onboarding procedures for new associates.
- Developed and delivered comprehensive training programs to enhance individual and team performance.
- Scheduled staff work hours, managed department productivity, and ensured optimal operational flow.
- Implemented training initiatives to improve store performance and overall profit margins.
- Addressed inventory management challenges and resolved customer feedback inquiries.
- Organized and executed training on merchandise standards to maintain visual and operational excellence.
- Provided coverage for the Store Lead position on a rotating basis.
- Ensured adherence to Health and Safety Standards through training and floor supervision, maintaining a safe environment for staff and customers.
- Monitored sales margins and implemented adjustments to boost customer satisfaction.
- Conducted investigations into employee performance, conduct, and other related matters.
- Assisted with payroll inquiries in collaboration with the Store Leader and Payroll team.
Proxy Team Lead (Stow) - Amazon Fulfilment Centre, Mansfield (EMA2) - Mansfield
(2020-10 - 2022-07)
- Covered Team Lead responsibilities for the Stow department, including pre-shift area inspections and station allocation for associates.
- Managed associate movement within and out of the stow department for Labour Share initiatives.
- Monitored and appropriately coded associate time on and off task.
- Supervised the process of stowing reactive units, ensuring timely completion and reconciliation against service level agreements.
- Collaborated with problem solvers, FUD hunters, and ISS to achieve shift targets.
- Reported operational status to the Area Manager and escalated critical issues to the Operations Manager.
- Inputted and extracted data for flow meetings and end-of-shift reports.
- Tracked and documented associate idle time, prolonged breaks, and lateness, verifying reasons.
- Contributed to the BED Stow Team at EMA2 processing a record 313,583 units in a single 10-hour shift with the BED Stow Team in Q4 of 2021.
Process Guide (Stow) - Amazon Fulfilment Centre, Mansfield (EMA2) - Mansfield
(2020-10 - 2022-07)
- Conducting buffer counts at the start of each shift across all stow floors.
- Balancing buffer spread through coordination with Dock and Receive departments.
- Managing associates assigned to indirect tasks, ensuring adherence to schedules.
- Physically transporting reactive units to stations to maintain processing timelines.
- Monitoring Quality and Productivity rates, and supporting underperforming associates by identifying and removing barriers, and providing constructive feedback.
Instructor/Coach (Stow) - Amazon Fulfilment Centre, Mansfield (EMA2) - Mansfield
(2020-10 - 2022-07)
- Training new and existing associates on stow processes and safety protocols, including initiatives like "FFF and Never Dance Alone," "Bin Etiquette," and "Stow Amnesty."
- Recognizing and acknowledging top-performing associates.
- Delivering quality and productivity feedback, conducting "Seek to Understand" conversations regarding performance.
- Analyzing quality and productivity metrics to identify areas for associate support.
- Preparing detailed end-of-shift quality and productivity reports for Area Manager review.
- Successfully delivered the "First Face Fix Training" to 129 associates within three days, resulting in improved floor health and reduced APMT in Q4 2021.
Associate (Stow) - Amazon Fulfilment Centre, Mansfield (EMA2) - Mansfield
(2020-10 - 2022-07)
- Stowing items into robotic-enabled pods with a focus on maintaining the highest quality standards.
- Adhering to all process rules and stow techniques.
- Received 3 recognition pins and several commendations for conduct and performance.
Associate (Shipping) - Amazon Fulfilment Centre, Mansfield (EMA2) - Mansfield
(2020-10 - 2022-07)
Worked in a fast-paced outbound environment with tight deadlines, ensuring timely dispatch of customer orders. Adhered to strict safety guidelines.
- Building ATS Transportation Carts.
- Stacking of parcels.
- Sorting parcels by departure location.
Warehouse Operative/Dispatch Operative - HAE Group - East Midlands Airport
(2017-08 - 2019-08)
- Completed consignment security declarations.
- Managed tasks to meet strict departure deadlines.
- Ensured adherence to health, safety, and hygiene regulations.
- Maintained a clean and organized warehouse environment.
- Filled out Airway Bills accurately.
- Input customer order information into computer systems, complying with GDPR.
- Addressed customer inquiries regarding late vehicle locations.
- Coordinated with drivers to track incoming parcels and confirm arrival times.
- Assembled Unit Load Devices (ULDs) to high standards and allocated freight.
- Sorted parcels from conveyor belts into designated ULDs for dispatch.
- Followed stringent regulations for X-ray screening of freight.
- Utilized X-ray equipment to scan and clear parcels for loading onto flights.
- Managed dangerous goods and restricted items, liaising with East Midlands Police via email.
