Mihaela Grigoraș

Motivated and professional individual with excellent communication and interpersonal skills, able to build positive relationships with customers, patients, and colleagues from diverse backgrounds, with strong multicultural communication abilities. A reliable and adaptable team player who works well under pressure and maintains a patient-focused and customer-focused approach at all times. Skilled in problem-solving, organisation, active listening, and delivering high-quality service with professionalism and empathy.

Quick to learn new tasks, dependable, and committed to contributing positively to the workplace.

Quality inspector - Kauf insulation - Wales

(2025-09 - 2026-04)

Inspected products and materials to make sure that they met quality standards and company requirements, identifying defects, completing quality checks, recording inspection results and preparing reports. Working closely with the production team to improve the quality of the product following health and safety procedures and reporting any issue to supervisors.

Lab Technician / Optical Assistant - Specsavers - Penge, London

(2022-03 - 2025-08)

Providing friendly customer service by welcoming patients/customers, helping them to choose suitable glasses and lenses, booking appointments and offering advice on eye care products. Carried out basic measurements, adjusting and repairing glasses, handling payments and maintaining patients/customers records. Supporting the optometrists in the optical laboratory, assembling lenses, checking the quality, making orders and receiving them, checking stock and making sure that the orders were completed accurately and on time.

Restaurant Assistant Manager - Eatwell Ltd - London

(2019-04 - 2020-01)

Supporting manager and staff day to day running the business and making sure that daily operations are running smoothly. Supervising and motivating staff, organising work schedules and helping with the training for new team members. Delivering excellent customer service, handling customers concerns professionally, monitoring stock, processing payments and making sure customers were happy.

Restaurant Manager - PierLuigi's - London

(2018-04 - 2019-03)

Managed the daily operations of the restaurant, supervising and training staff to deliver excellent customer service. Organizing rotas, handling customers complaints, managing stock and cash and ensuring that food hygiene and health and safety standards were followed properly. Worked closely with the kitchen staff and front of house team to maintain efficient operations and achieve business targets.

Production Operator - Enfield - Enfield

(2017-04 - 2018-03)

Operated production machinery and assembled products while ensuring quality standards were met company criteria. Carried out quality checks, reported faults, completed basic production records and worked as part of the team to meet production targets. Maintained a clean and safe working environment and followed company health and safety procedures.

Administration and Management - studio Bertola - Roma, Italy

(2012-02 - 2017-01)

Managed daily office administration, handled phone calls, emails and customers enquiries and maintained accurate records and documents. Organising meetings and preparing reports, processing invoices and payments and supported managers with administrative tasks, worked with colleagues to ensure that we are offering the best customer service to our customers.

Level 3 Diploma - business - Liverpool College London (2017)

High school diploma - Stiinte Sociale - Liceul pedagogic SPIRU HARET (2012)