Mikhail Kustov

I'm someone who genuinely enjoys the behind-the-scenes work that keeps organisations running smoothly. Over 5+ years in administration and project management, I've built a reputation for being meticulous, adaptable, and a known positive presence in the office. As a neurodivergent individual, I bring particular strengths in system thinking, attention to detail and creative problem solving.

I find it fulfilling to work with a range of people from different backgrounds who can provide their insights.

Office Administrator & Facilities Administrator - OJK Business Management

(2020-01)

Providing comprehensive administrative support to my team, the accountant, royalty and tax teams, to ensure they all fully and effectively utilize their time.

• Receive, scan, file and maintain all incoming postal and client correspondence and records for 100+ stakeholders along with preparing paperwork for opening bank accounts, making payments, and sending cheques and remittance advice.
• Proactively assist in smooth running our main office through IT infrastructure troubleshooting, ordering office stationery etc.
• I manage and schedule diary management and meeting room bookings for senior management
• Successfully liaising with clients, suppliers, and banking representatives through rapport, excellent communication and positive attitude.
• Actively seek out in improving operating procedures to make them time efficient.

Information Worker and Project Coordinator - St Mungo's, Oxford Street Population Outreach Team

(2018-10 - 2019-07)

Delivered administrative services for St Mungo's and partner organisations, acting as the first point of contact for the public, clients and agencies.

• Coordinated the Oxford Winter Night Shelter (Dec 2018–Mar 2019) alongside the Project Manager, covering rota planning, venue logistics and staff communications.
• Maintained paper and electronic records; produced statistical and narrative reports to inform service delivery and funding requirements.
• Managed team diary, outreach scheduling and referral and waiting-list processes; served as gatekeeper for designated accommodation.

Event Supervisor & Team Coordinator - Various organisations

(2012 - 2019)

• Supervised teams at multiple anime and cosplay conventions, managing on-site logistics, volunteer coordination and attendee support.
• Served as Bar Supervisor, overseeing inventory, stock control and supplier relationships while leading shift teams.
• Worked flexibly across overnight event cover and LARP coordination

CELTA - Teaching English as a Foreign Language - British Study Center (2016-04 - 2016-04)

Ba (Hons) - Creative Writing - London South Bank University (2012-09 - 2015-07)

Level 3 Extended Diploma - Creative Media Production - City of College Oxford (2010-09 - 2012-07)

GCSEs - Eight including English (B), IT (B), Mathematics (B) and Russian (A) - Leckford Place School (2006-09 - 2009-07)